Appliance repair in Ottawa

B&M Canada Appliances has been repairing appliances in Ottawa since 1995, more than 30 years. Our office is at 1 Rideau Street (7th Floor) in downtown Ottawa and our parts and appliance warehouse is across the river in Gatineau, so one team, one booking line and one 3-month warranty cover your fridge, washer, dryer, dishwasher and range. We can serve you in English or French.

We focus on clear answers. The technician confirms the real cause first, explains it in plain language and gives you honest repair-or-replace advice based on the appliance’s age, its condition and the type of failure. Nothing is repaired until you approve the written quote, and after the visit you receive a written diagnostic report.

Fridge and refrigerator repair in Ottawa

A warm fresh-food section, a weak freezer, temperature swings, water leaks, a loud compressor, an ice maker that has stopped, or an error code. Most cooling faults turn out to be a fan, a sensor, a defrost part or a control, and water on the floor usually comes from a frozen or blocked defrost drain, a cracked water line or a leaking inlet valve. Sealed-system (refrigerant) faults have their own $159 + tax diagnostic, with the labour quoted by phone. See refrigerator repair in Ottawa, and freezer repair for upright, chest and drawer freezers.

Washer repair in Ottawa

Washers that won’t drain or spin, shake, don’t fill, leak or show door-lock errors, in front-load, top-load and stacked designs. The usual culprits are a blocked pump filter or failed drain pump, a worn door lock or lid switch, a torn door boot, a loose hose, or worn suspension and bearings. See washing machine repair in Ottawa.

Dryer repair in Ottawa

No heat, long drying times, a drum that won’t turn, loud noises or a burning smell, in electric and gas dryers. No heat usually means a heating element, thermal fuse or thermostat on an electric dryer, or an igniter, flame sensor or gas valve coil on a gas model; a drum that won’t turn points to the belt, the idler pulley or the drive motor. Restricted venting is a frequent cause of slow drying, so the technician checks airflow as well. See dryer repair in Ottawa.

Dishwasher repair in Ottawa

Dishes coming out dirty, standing water, leaks, odours, latch problems and error codes, in built-in, panel-ready and compact models. Standing water is usually a clogged filter, a blocked drain hose or a failed drain pump; poor cleaning often traces to blocked spray arms, a weak circulation pump or an inlet valve. See dishwasher repair in Ottawa.

Oven and stove repair in Ottawa

Ovens that won’t heat or run off temperature, burners that won’t light, ignition failures and control-board faults, on electric, gas and induction ranges, wall ovens and built-in models. On electric models the usual causes are a burnt-out bake or broil element, a temperature sensor, an infinite switch or a relay; on gas models, a weak igniter or a safety valve. Electric ranges run on 240 volts, so please leave panels and wiring to the technician. Gas work in Ontario is done by our TSSA-certified technicians, and gas appliances have a $129 + tax diagnostic. See stove and oven repair in Ottawa and gas appliance repair.

Cooktops, range hoods and microwaves

Induction, ceramic and gas cooktops; range hoods with weak suction, failed fans or dead lights; microwaves, over-the-range or built in, with no power, no heat or an unresponsive keypad. See cooktop repair, range hood repair and microwave repair.

Ottawa’s housing changes what we look for. In downtown condos around Centretown and the ByWard Market, kitchens often have compact or panel-ready dishwashers and over-the-range microwaves, and the laundry is typically a stacked washer-dryer in a closet, where a long or crushed dryer duct is a common reason clothes need two cycles. In the older brick homes of the Glebe, Old Ottawa South and Hintonburg, laundry is usually in the basement, and an appliance that is dead or keeps tripping a breaker may have a circuit problem rather than a failed part: check the breaker, and leave outlets and wiring to a professional. Suburban homes in Kanata, Barrhaven and Orléans often have main-floor or upstairs laundry rooms, where a leaking washer can reach the ceiling below, and larger French-door fridges with ice and water dispensers.

The seasons matter too. In winter, snow and ice can block the dryer’s outside vent hood, so make sure it is clear before booking a slow-drying or no-heat visit. In a humid summer, a fridge with dusty condenser coils works harder and may struggle to stay cold; vacuuming the coils, with the fridge unplugged, is a simple first step. In rural homes on private wells, the water is often hard and leaves scale in washer and dishwasher inlet valves and in fridge water filters, so mention well water when you book.

These are the most common reasons people search for appliance repair in Ottawa. Each guide explains the usual causes and what is safe to check yourself.

• Fridge not cooling: usually airflow, a fan, a sensor or the defrost system. Compressor-related faults are less common, and a diagnosis confirms which it is.
• Washer won’t drain or won’t spin: not always the pump. It can be a blockage, a hose, the filter, or the lid switch or door lock, and we verify the cause before replacing parts.
• Dryer taking too long or not heating: very often restricted venting; otherwise a heating element, a fuse or a thermostat.
• Dishwasher not draining or leaking: filters, hoses, seals, valves or the pump. If it is actively leaking, stop the cycle and book a diagnosis.
• Oven not heating: temperature swings, a failed element, an igniter on gas models, or a control problem.

Error codes: what to send us

Many people start their search with an error code. A code points to a system, not always to a part, and the same code can mean different things on different models, so we confirm the cause by testing.

• Washer codes usually relate to draining, the door lock, water fill, imbalance or a sensor.
• Fridge codes can involve temperature sensors, fans, the defrost system or communication faults between boards.
• Dishwasher codes are commonly tied to drainage, water supply, leak detection, heating or circulation.

Take a photo of the code and of the model and serial label (usually inside the door frame or on the back of the unit) and attach it to your request. It speeds up parts planning.

1. Take photos of any error code and of the model and serial label.
2. Describe the symptom plainly: “not cooling,” “not draining,” “no heat,” “leaking” or “stops mid-cycle” helps us plan the visit.
3. Clear access to the appliance so the technician can work safely, and mention if it is built in (a panel-ready fridge, a wall oven or an integrated dishwasher).
4. Share building details: parking, elevator bookings and concierge rules for condos and apartments, or who will be home for a rental unit.

You can send a request online at any time. A request isn’t an appointment yet: we call or text to confirm a time window of about three hours. Same-day visits happen when the schedule allows. Service hours are 7 AM to 9 PM, and visits between 9 PM and 7 AM add a $100 flat after-hours fee.

Many people book appliance repair in Ottawa because they want a straight answer to this question. A practical way to think about it:

• Usually worth repairing: appliances under 8–10 years old, basic mechanical problems, minor leaks, drainage problems, heating elements, fans and sensors, and many common error codes.
• Replacement may be smarter: very old units, repeated breakdowns, severe rust or structural damage, or a repair price close to the cost of a reliable replacement.
• Fridges: cooling problems can be simple (airflow, defrost, fans) or complex (the sealed system or the compressor), and a diagnosis tells you which.
• Washers and dryers: drain, spin and heat faults are often very repairable; heavy shaking or no heat can be a quick fix or a bigger job.

If you decide not to repair after the diagnosis, that’s fine: you pay only the diagnostic. Our repair or replace guide and Ottawa appliance repair cost guide go into more detail.

We commonly work on the brands found in Ottawa homes and condos: Samsung, LG, Whirlpool, GE, Frigidaire, KitchenAid, Maytag, Bosch, Electrolux, Amana, Inglis and Kenmore, along with premium brands. Brand pages include Samsung, LG, Whirlpool, GE, Bosch and Sub-Zero. Appliances still under the manufacturer’s warranty should go to the manufacturer first, since the repair may be covered.

Looking for appliance repair near you in Ottawa? We cover the whole city and the towns around it. Choose your area for local details:

Central Ottawa

• Downtown Ottawa
• Centretown
• ByWard Market
• Sandy Hill
• The Glebe
• Old Ottawa South
• Little Italy
• Hintonburg
• Westboro
• Carlington
• Rockcliffe Park
• Vanier
• Overbrook
• Alta Vista
• South Keys

West, east and south

• Kanata
• Stittsville
• Nepean
• Barrhaven
• Bells Corners
• Merivale
• Orléans
• Gloucester
• Beacon Hill
• Blackburn Hamlet
• Cumberland
• Riverside South
• Findlay Creek
• Manotick

Nearby towns

• Carleton Place
• Kemptville
• Clarence-Rockland
• Embrun
• Arnprior
• Almonte

Travel charges may apply more than 30 km from downtown Ottawa. On the Quebec side, see appliance repair in Gatineau or réparation d’électroménagers à Gatineau (en français): the same team and the same pricing, with Hull, Aylmer, Buckingham and Masson-Angers covered. Every area we serve is listed on our service areas page.