Commercial Dishwasher Repair Ottawa — Same-Day Service for Busy Kitchens
B&M Canada Appliances is a TSSA-certified, factory-authorized commercial appliance repair specialist servicing every type of commercial dishwasher across Ottawa, Gatineau, and surrounding areas — undercounter, door-type, conveyor, glass washers, and flight-type units. Same-day dispatch for restaurants, hotels, cafeterias, schools, and retirement homes. Written warranty on parts and labour installed.
Blocked wash arm jets, debris in the wash pump, drive linkage, motor.
Detergent / rinse aid not dispensing
Dispenser pump, chemical lines, signal from controller, empty drum.
Door switches / interlocks
Cycle won’t start, door safety circuit interrupted.
Drain pump issues
Slow drain, tank not emptying, drain pump motor, restricted drain hose.
Conveyor / belt drive
Belt slip, drive motor, photo-eye sensors, rack jamming.
Control board / PLC
Failed displays, error codes, communication faults between modules.
Stuck cycle / no power
Main contactor, transformer, internal fuses, supply circuit.
Spotty dishes / poor sanitation
Water hardness, rinse aid mix, spray pattern, cycle time, tank temp diagnostic.
Why downtime is expensive — and how we minimize it
A door-type unit out of service for one dinner shift can mean a hand-wash backup that pushes your kitchen 90 minutes behind. Our process is designed to avoid that:
Phone-first triage — we ask for model, error code, and the symptom before dispatch. That lets the tech load the most likely parts on the truck.
TSSA-certified, factory-authorized service — 30+ years across Ottawa-Gatineau means we know which distributors stock booster heaters, wash motors, and control boards for same-day pickup.
Written quote before billable work — including labour hours, part costs, and any sub-trade coordination cost. Approve in writing, work proceeds.
Documented service — for HACCP, insurance, and corporate chain audits. Format is audit-friendly.
Written warranty — parts and labour installed.
Commercial service-call pricing: $129 + tax. After-hours emergency dispatch (9 PM–7 AM) includes a $100 flat emergency fee on top of regular rates. Jobs more than 30 km from downtown Ottawa may include modest km/travel fees, quoted up-front before dispatch. Major parts (booster heater, control board, wash motor) are quoted separately after diagnostic.
Downtown OttawaByWard MarketVanierWestboroNepeanKanataOrleansBarrhavenGloucesterStittsvilleGatineauHullAylmerChelseaRocklandEmbrunCasselmanCarleton Place
Frequently asked questions
Can you respond same-day to a commercial dishwasher down call?
Most Ottawa-Gatineau calls booked before 1 PM get a same-day arrival window. Bring up triage priority (e.g. dinner service in 4 hours) and we’ll route accordingly. After-hours emergency dispatch is available 9 PM–7 AM at a $100 flat emergency fee.
Do you service Hobart, Champion, Jackson, CMA, and other major commercial brands?
Yes — those four plus Insinger, Meiko, Stero, Moyer Diebel, Auto-Chlor, Ecolab, Winterhalter, Knight, Lamber, Fagor, Eurodib, and Atosa. If your unit is from a less-common brand, mention model and serial when booking; in 30+ years we’ve serviced almost everything sold in Canada.
What does a commercial dishwasher service call cost?
Commercial service call diagnostic is $129 + tax. Parts and labour for the repair itself are quoted in writing after the diagnostic — nothing happens without your approval. After-hours dispatch (9 PM–7 AM) adds a $100 flat emergency fee.
Do you handle chemical line / detergent dispenser issues?
Yes — dispenser pump replacement, signal wiring from the controller, chemical line replacement. We coordinate with the chemical supplier (Ecolab, Auto-Chlor, etc.) if they retain ownership of the dispensing equipment.
Can you provide HACCP / audit documentation?
Yes — written diagnostic, parts replaced, labour, technician name, time on-site, and warranty terms. Format works for HACCP, insurance, landlord-tenant, and corporate chain audits. We document final rinse temperature compliance when relevant.
What’s the warranty?
Every completed repair carries a written warranty on parts and labour installed. Specifics depend on the part and are confirmed in writing before billable work begins.
Do you also service glass washers and pot/pan washers?
Yes — undercounter glass washers (low-temp, quick cycle for bars) and pot & pan washers (heavy-duty with dedicated rinse). Same diagnostic process, same warranty.
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