Not heating
Electric: the element, thermal fuse or thermostats — or one half of the 240-volt breaker. Gas: igniter or valve coils.
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Dryer repair · Ottawa · Gatineau
Dryer repair in Ottawa and Gatineau.
Electric and gas dryers, stacked laundry centres and dryer-vent problems, repaired in homes across Ottawa and Gatineau. Gas dryers are diagnosed at the gas rate.
Diagnostic$89+ tax
Residential diagnostic visit. The repair is quoted in writing before any work.Gas dryers are diagnosed at $129 + tax.
Online requests are confirmed by call or text.
- TSSA-certified gas work
- In business since 1995
- Factory-authorized repairs
- 5.0 on Google · 59 reviews (Oct 2026)
OttawaONGatineauQC
Written diagnostic report
- Fault
- Explained on site
- Quote
- Approved first
- Warranty
- 3 months
- Diagnostic$89 + tax residential
- Gas dryers$129 + tax diagnostic
- LanguageEnglish & French
- Warranty3 months on repairs
01What is it doing?
Start from the symptom
Each guide explains what the symptom usually points to and what is safe to check yourself. Ready to book? Pick the symptom and it is filled in for you.
Not spinning
Usually a broken drive belt, a worn idler pulley or a motor that hums but will not start.
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Takes too long
Most often restricted airflow: lint in the vent run or a crushed duct behind the dryer.
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Not drying clothes
Airflow first, then a cycling thermostat, a moisture sensor or a weak heat source.
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Squealing or thumping
Drum rollers, glides, the idler pulley or a belt starting to fail.
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02Before you book
Safe checks first
Five minutes that sometimes save a visit, and always make it faster. Skip anything you are not comfortable doing.
- Clean the lint screen and test heatRun a timed cycle on high for five minutes and feel for warm air.
- Check the double breakerAn electric dryer uses a double breaker. Switch it fully off, then on again.
- Check the outside ventWith the dryer running, you should feel strong airflow and the flap should open.
- Close the door firmlyA worn latch or door switch stops the dryer from starting.
- Gas dryer? Check the valveMake sure the gas shut-off valve behind the dryer is open.
- Note error codes and noisesWrite down any code on the display and when the noise happens.
Stop using it and unplug if you notice
- A burning or scorching smell, smoke, or a cabinet that is very hot to the touch
- A smell of gas near a gas dryer — leave and call your gas utility from outside
- A thermal fuse that keeps blowing (a sign of overheating)
- Grinding or banging that gets worse with each load
Lint is highly flammable. A dryer that needs two cycles to dry is a safety issue as much as an energy one. Then call 613-301-0016.
03The visit
What a dryer diagnosis looks at
The technician tests the dryer system by system, finds the fault and explains it before you decide anything.
- A written diagnostic report after the visit.
- A written quote you approve before any repair.
- Repairs carry a 3-month warranty.
Diagnostic sheet · dryer
Power & controls
240-volt supply, door and start switches, control board
ElectricalHeat source
Element, thermal fuse, thermostats (electric) · igniter, flame sensor, valve coils (gas)
HeatAirflow
Lint chute, blower wheel, vent run to the exterior
AirflowDrum drive
Belt, idler pulley, rollers, glides, motor
DriveSensors
Moisture sensor bars, cycling thermostat
SensorsGas dryers
Diagnosed at the gas rate
$129 + tax- You get the fault explained, a written report and a written quote.
05Pricing
What a dryer repair costs
The diagnostic is a fixed fee. The repair is quoted in writing once the fault is known, and these are the things that move that number.
Diagnostic visitFee
Residential diagnostic
Visit and diagnosis; written quote before any repair
$89+ tax
Gas appliances
Gas ranges, ovens, cooktops and dryers
$129+ tax
Commercial equipment
Restaurants, property managers, landlords
$129+ tax
After-hours visit
Between 9 PM – 7 AM
+$100flat
The part
A thermal fuse or belt costs far less than a control board or motor.
Access
Stacked and closet installations take longer to open up.
The vent
If a blocked vent caused the failure, it has to be cleared for the repair to last.
Travel
Travel charges may apply more than 30 km from downtown Ottawa.
- Diagnostic visit$89 + tax, residential. The technician finds the fault.
- Written quoteYou see the repair price and approve it first.
- RepairNothing is repaired until you approve the quote. Repairs carry a 3-month warranty.
06Dispatch, step by step
How a dryer repair works
Four stages. A request is not an appointment until we confirm it with you.
Request sent · not yet booked
Request
Book online or call. Tell us the appliance, brand and what it’s doing.
Next: we call or text you
- Appointment starts here
Booking confirmed
Confirm
We call or text to confirm a time window. Your booking is confirmed only then.
Your confirmed time window
Fault found
Diagnose
The technician tests the appliance and explains the fault. $89 + tax residential.
Written diagnostic report
Quote approved
Repair
You approve the written quote first. Repairs carry a 3-month warranty.
3-month repair warranty
A request is not an appointment. Your visit is booked once we confirm a time window with you by call or text.
07Warranty
Repairs carry a 3-month warranty
- Ask for the written warranty terms with your quote.
- Keep your written diagnostic report and quote. Together they record what was repaired.
08In depth
Dryer repair, explained
The dryers we repair
- Electric dryers — front-load and top-load styles
- Gas dryers — diagnosed at the $129 + tax gas rate (see gas dryer repair)
- Stacked washer-dryers and laundry centres, common in condos and suites (see stackable repair)
- Steam and sensor-dry models with electronic controls
Commercial and coin-operated laundry equipment is handled through our commercial service.
What a dryer diagnosis involves
Most dryer calls come down to three questions: is it getting power, is it making heat, and can the air get out. The technician checks them in that order:
- Power and controls. An electric dryer needs both legs of its 240-volt supply: if it tumbles but never heats, a tripped half of the breaker is a common cause. Door switches, start switches and control boards are tested next.
- Heat source. On electric models: the heating element, thermal fuse, high-limit and cycling thermostats. On gas models: the igniter, flame sensor and gas-valve coils.
- Airflow. A restricted lint path or vent is the most common reason a dryer takes too long or trips its thermal fuse. We check the lint chute, blower wheel and the vent run behind the dryer.
- Drum drive. Squealing, thumping or a drum that will not turn usually means a worn belt, idler pulley, drum rollers or glides.
You get the cause and a written quote before anything is replaced. If the root cause is a blocked vent, we say so — replacing a fuse without clearing the vent only buys a few loads.
What dryer repair costs
The residential diagnostic is $89 + tax; gas dryers are $129 + tax. The repair price depends on the part (a thermal fuse or belt costs far less than a control board), on access in a stacked or closet installation, and on whether the vent needs cleaning first.
See typical ranges in the dryer repair cost guide, and decide with the repair-or-replace guide. If you are replacing it, we also offer washer and dryer installation.
10By area
Dryer repair near you
Local pages for the neighbourhoods we serve most, with what is specific to each.
11Coverage
Dryer repair on both sides of the river
Two primary markets, one dispatch: Ottawa, Ontario and Gatineau, Quebec.
Also serving
My dryer runs but does not heat. Is it the element?
Often, but not always. On electric dryers the thermal fuse, a thermostat or one half of the 240-volt breaker are just as common; on gas dryers it is usually the igniter or gas-valve coils. The technician tests each part before quoting.
Why does my dryer take two cycles to dry?
Restricted airflow is the most common cause: lint in the vent run or a crushed duct behind the dryer. We check the vent before replacing parts, because a blocked vent will keep blowing fuses.
Do you repair gas dryers?
Yes. Gas dryers are diagnosed at the $129 + tax gas rate.
Do you repair stacked washer-dryers?
Yes, including laundry centres in condos and apartment suites. Access takes longer on stacked units, which the quote reflects.
How much is the visit?
The residential diagnostic is $89 + tax. The repair is quoted in writing before any work starts.
Who repairs dryers in Ottawa?
B&M Canada Appliances, in business since 1995. We repair electric and gas dryers in homes across Ottawa, and our gas dryer work in Ontario is TSSA-certified. Online requests are accepted any time; visits run from 7 AM to 9 PM once we call or text to confirm your time window.
Can you fix my dryer today?
When the schedule allows, yes. Say in your request whether the dryer is electric or gas and what it is doing, and we call or text to confirm a time window; our same-day repair page explains how the day is scheduled. Until then, do not run a dryer that smells of burning, and if you smell gas, leave the home and call your gas utility from outside (Enbridge Gas in Ontario).
My dryer will not start or stops partway. What causes that?
A dryer that will not start usually points to the door switch, the start switch, a blown thermal fuse or the control board; one that shuts off once it gets hot often points to overheating from a restricted vent or a failing motor. If it trips the breaker, reset it once; if it trips again, leave it off and do not open the power connections at the back yourself. If you notice a burning smell, stop using it and unplug it.
The display or controls are dead. Is it the control board?
Sometimes. A dead panel or buttons that do not respond can come from the control board, but a tripped breaker, a blown thermal fuse or a faulty door switch can look the same on many models, so those are tested first. On models with a dial, a timer that will not advance usually points to the timer itself rather than a board. Some older boards are no longer made; if yours is one, we tell you before you approve anything.
What does an airflow or vent warning on the display mean?
Many newer dryers show a warning when they sense restricted airflow; the exact code and what it means vary by brand and model, so check your manual. Clean the lint screen, then make sure the outside vent flap opens with strong airflow while the dryer runs. If the warning comes back, book a visit; our slow-drying guide walks through the same vent checks.
13Ready when you are
Book your diagnostic visit.
Ottawa and Gatineau. $89 + tax residential diagnostic; the repair is quoted in writing before any work. We call or text to confirm your time window.