Commercial Appliance Repair Ottawa — Same-Day Service for Businesses That Can’t Afford Downtime
✓ Same-day commercial dispatch across Ottawa & Gatineau when availableB&M Canada Appliances is a licensed commercial appliance repair company servicing Ottawa, Gatineau, and the wider National Capital Region. We are the team Ottawa restaurants, hotels, retirement residences, property managers, offices, cafés, and convenience stores call when a fridge stops cooling, an oven won’t fire, or a dishwasher floods the kitchen on a Friday night. We dispatch quickly, we document every visit, and we charge a flat, transparent commercial service-call fee — so the bill is predictable before we arrive.
Industries we service across Ottawa & Gatineau
Every commercial environment has its own service rhythm — a restaurant can’t lose a walk-in cooler at 5 PM Friday, a retirement residence can’t lose dinner service for 80 residents, a property manager can’t leave a tenant without a fridge over the weekend. We work with:
- Restaurants & cafés — full back-of-house appliance and equipment service, same-day when available.
- Hotels, motels & short-term rentals — guest-room appliances, breakfast kitchens, laundry rooms, banquet support.
- Retirement homes & senior residences — commercial kitchens, in-suite appliances, laundry rooms, written documentation for compliance.
- Property managers & multi-tenant buildings — in-suite fridge / stove / dishwasher / washer / dryer service on portfolios of any size, transparent invoicing.
- Convenience stores & gas stations — beverage coolers, ice merchandisers, prep stations.
- Commercial kitchens & ghost kitchens — ovens, ranges, dishwashers, prep tables, refrigeration.
- Offices & coworking spaces — kitchen-level fridges, dishwashers, coffee equipment in shared spaces.
- Warehouses & light industrial — break-room appliances, secondary kitchens, on-site refrigeration.
- Laundromats & multi-housing laundry rooms — commercial-grade washers and dryers.
Commercial appliances we repair
Commercial fridges & coolers
Reach-in single-door and double-door, under-counter prep coolers, glass-door merchandisers, beverage coolers, dual-temp units. We diagnose compressor faults, condenser-fan failures, evaporator and damper issues, door-gasket leaks, controller errors, and condensate-drain blockages.
Commercial freezers
Reach-in, chest, prep-station and under-counter freezers. Diagnostic includes refrigerant-side symptom analysis, defrost-cycle inspection, thermostat and sensor checks, fan and heater service. We coordinate with licensed refrigeration trades on sealed-system work where required.
Commercial dishwashers
Under-counter and door-type commercial dishwashers, glass washers, and high-temp / chemical-sanitize units. We diagnose drain pumps, wash and rinse arms, booster heaters, fill valves, door switches, and control boards. We also troubleshoot detergent / rinse-aid dosing equipment supplied by your chemical vendor.
Commercial ovens & ranges
Convection ovens, deck ovens, combi where applicable, and commercial-grade ranges. Diagnostics cover electric and gas-fuelled units (where the work falls within our licensed scope — see flag below for gas work). We service ignition, thermostat, control, and convection-fan issues.
Commercial laundry appliances
Multi-housing laundry rooms, retirement-residence laundry, hospitality laundry, and commercial-grade washers and dryers from Maytag, Whirlpool, Speed Queen, and LG. We service drive components, drain pumps, control boards, door locks, and vent / drum issues.
Multi-unit & rental-property in-suite appliances
The bread-and-butter for Ottawa property managers — fridge, stove, dishwasher, washer and dryer service inside individual units across portfolios of any size. We invoice cleanly per unit with technician notes, parts itemized, and warranty terms attached.
How a commercial service call works
- Booking call. You tell us appliance type, brand, model, fault description, and access details. We confirm an arrival window (regular hours 7 AM – 9 PM, three-hour window per booking).
- On-site arrival. Technician arrives in the booked window. Site contact escorts to the unit.
- Diagnostic. Full on-site inspection of the appliance. Faults are documented with make, model, serial, error codes, and root cause.
- Written, fixed-price quote. You receive a clear repair quote before any billable work proceeds. Parts and labour are itemized against the quote.
- Repair. Single-visit when parts are on the truck; scheduled return when a brand-specific part needs ordering — no second service-call fee for the return visit.
- Documentation. Invoice with technician notes, warranty terms, payment receipt. Ready for your records, insurance, or food-safety inspection file.
Licensed Service. Commercial-Focused. Built for Businesses That Can’t Afford Downtime.
B&M Canada Appliances is a licensed commercial appliance repair company and a licensed restaurant equipment service company for Ottawa and Gatineau businesses. Here’s what that means for you:
- Licensed service team for commercial appliances and restaurant equipment — backed by clean documentation on every call.
- Bilingual technicians (EN / FR) for both Ottawa and Gatineau-side service calls.
- 3-month warranty on parts and labour we install — on top of any manufacturer parts warranty.
- Written diagnostic and quote on every visit — for your records, insurance file, and food-safety paperwork.
- Transparent commercial pricing — flat-rate commercial service call, parts at OEM cost, labour quoted up-front.
- Local team, week after week — the same crew who knows your kitchen, your laundry room, your tenant portfolio.
Pricing — straight, no surprises
| Commercial service call | $89 + tax (residential) / $129 + tax (commercial) — covers a full on-site diagnostic and a written, fixed-price repair quote. |
| Parts & labour | Itemized against the fixed-price quote you approve. |
| After-hours emergency (9 PM – 7 AM) | $100 flat emergency fee on top of regular rates. |
| Travel beyond 30 km | Jobs more than 30 km from downtown Ottawa may include extra kilometre / travel fees, quoted up-front before dispatch. |
| Warranty | 3-month warranty on parts and labour we install. |
Maintenance scoping for ongoing support
Property managers and food-service operators often need recurring inspections rather than reactive repairs. Custom maintenance schedules can be scoped for restaurants, commercial kitchens, and businesses that need ongoing support — matched to your operating calendar, your insurance requirements, and your equipment mix. Typical inspections cover seals, drain lines, thermostats, condenser coils, door switches, gas connections (within scope), and overall condition. We document each maintenance visit in writing — useful for insurance, lease records, food-safety audits, and portfolio-management reporting. Talk to us about a maintenance schedule that fits your business.
Service area
We dispatch commercial-service trucks across the full Ottawa-Gatineau region. Core service areas:
Plus surrounding commercial corridors — ByWard Market, Centretown, Westboro, Hintonburg, Glebe, Hunt Club, Bells Corners, Greely, Findlay Creek, South Keys, Downtown Ottawa, Buckingham, Masson-Angers. Jobs more than 30 km from downtown Ottawa may include extra km / travel fees, quoted up-front before dispatch.
Frequently asked questions
How quickly can you respond to a commercial emergency in Ottawa?
Most commercial calls booked before 1 PM get a same-day arrival window in Ottawa and Gatineau. Later bookings typically get a guaranteed next-morning slot. For after-hours emergencies (9 PM – 7 AM) call 613-301-0016 directly — those calls include a $100 flat emergency fee on top of regular commercial rates.
What’s the difference between a residential and a commercial service call?
The residential service call is $89 + tax and is intended for in-home appliance repairs. The commercial service call is $129 + tax and applies to businesses — restaurants, hotels, offices, property-management portfolios, retirement residences, commercial kitchens. The higher fee reflects the additional documentation, scheduling flexibility, faster dispatch where possible, and the heavier-duty equipment involved on most commercial calls. Both cover the full on-site diagnostic and a written, fixed-price quote before any billable repair work proceeds.
Do you service multi-unit property-management portfolios?
Yes. Property managers are one of our largest customer groups. We invoice cleanly per unit, ship written technician notes that fit into your unit-turn or work-order system, and can hold preferred-vendor status under a simple commercial agreement. Talk to us about portfolio-level pricing if you operate multiple buildings in Ottawa or Gatineau.
Can we scope a maintenance schedule or preferred-vendor arrangement with B&M?
Yes. Custom maintenance schedules can be scoped for restaurants, commercial kitchens, and businesses that need ongoing support — quarterly, semi-annual, or matched to your operating calendar. A preferred-vendor arrangement adds priority response, agreed labour rates, and a single point of contact. We tailor either to your business size, your equipment mix, and your risk profile.
Do you provide written documentation for insurance or food-safety inspections?
Every commercial service call comes with a written report: make, model, serial, fault description, work performed, parts installed, warranty terms, and technician name. That’s the documentation your insurance adjuster, food-safety inspector, or portfolio auditor will want to see.
Do you service both Ottawa and Gatineau commercial accounts?
Yes. We dispatch trucks across the full Ottawa-Gatineau core including Hull, Aylmer, Gatineau, Buckingham, Masson-Angers, and the surrounding Outaouais. We have bilingual technicians for Gatineau-side accounts. Jobs more than 30 km from downtown Ottawa may include extra km or travel fees, quoted up-front before dispatch.
