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Gas and dual-fuel ranges · Ottawa · Gatineau

Gas range repair in Ottawa and Gatineau

We repair freestanding, slide-in, drop-in and dual-fuel gas ranges in Ottawa and Gatineau, from surface burners that won’t light to an oven safety valve that never opens.

Diagnostic$89+ tax

Applied toward the approved repair when you go ahead.Residential, electric. Gas appliances: $129 + tax.

Online requests are confirmed by call or text.

Illustration: a stainless freestanding range with a glass cooktop and an x-ray view into the oven. Six checkpoints are marked: control board, surface elements or burners, bake element or igniter, broil element, oven temperature sensor, and door hinges and gasket. 010205040306 CONTROL BOARDSURFACE UNITSTEMP SENSORBROIL ELEMENTBAKE ELEMENTDOOR HINGES Display, clockElements, burnersOven probeTop heatOr gas igniterGasket, seal

OttawaONGatineauQC

Written diagnostic report

Fault
Explained on site
Quote
Approved first
Warranty
3 months
  • Service areaOttawa
  • Diagnostic$89 + tax residential
  • LanguageEnglish & French
  • Warranty3 months on repairs

Short answer

A gas range is two appliances sharing one gas supply and one control, so a fault that looks like a cooktop problem can turn out to be the oven safety valve. We diagnose both halves at one visit: burners, electrodes and spark module on top; igniter, safety valve and sensor below. Gas ranges are diagnosed at $129 + tax. In Ottawa, TSSA-certified technicians do the work; in Gatineau, gas visits are confirmed when you book.

01What is it doing?

Common oven & range problems

Each guide explains what the symptom usually points to and what is safe to check yourself. Ready to book? Pick the symptom and it is filled in for you.

02Before you book

Safe checks first

Five minutes that sometimes save a visit, and always make it faster. Skip anything you are not comfortable doing.

Stop using it if you notice

  • Any smell of gas around the range
  • Yellow or orange flames on the burners
  • A burner knob that turns on by itself
  • Delayed oven ignition with a loud bang

Don’t use the range until it has been checked; a gas smell is a call to the utility first. Then call 613-301-0016.

03Gas safety first

If you smell gas near the range

If you smell gas right now, stop reading. Don’t operate switches or the range. Leave the home and, from outside, call Enbridge Gas’s emergency line or 911 (in Gatineau, Gazifère). Call us afterwards, once the utility has made the appliance safe. A gas smell is a utility emergency, not a repair appointment.

04Pricing

Gas range diagnostic: $129 + tax

That rate applies to every gas appliance (gas stove, range, oven, cooktop and gas dryer) and reflects certified gas handling, leak-testing of each joint the technician opens, and a combustion check at the end of the visit.

Electric and induction ranges are the standard $89 + tax residential diagnostic. If your range is electric coil, smoothtop radiant or induction, you want range repair instead, glass top stove repair for smoothtop faults, or induction stove repair for induction faults: same care, lower diagnostic.

A travel charge may apply beyond 30 km from downtown Ottawa; ask when you book. Regular hours are 7 AM to 9 PM; outside them a $100 flat after-hours fee is added. A completed repair is backed by a 3-month warranty on parts and labour.

05Range faults

Gas range faults and where they start

  • One surface burner won’t light but the others do. Nearly always a blocked burner port, a dirty or cracked igniter electrode, or one channel of the spark module dropping out. More on stove burner not working.
  • The igniter clicks and clicks but never lights. Moisture in the burner cap, a worn electrode or a failing spark module. See gas stove igniter clicking.
  • The oven won’t ignite. On a gas range the usual cause is a weak hot-surface igniter: it glows, but the safety valve never opens. See oven not igniting.
  • The oven runs cold, hot or wildly uneven. A drifted oven sensor, a miscalibrated control, or a gas pressure regulator out of spec. See oven temperature problems and oven not heating.
  • Yellow or orange flames instead of blue. An air-shutter or orifice problem, or the wrong orifices after a natural-gas-to-propane conversion. Flame colour is a combustion indicator, so book promptly.
  • A burner knob stuck, loose or igniting on its own. Worn valve stems or a failed valve. See stove burner stuck on.
  • The broiler is dead while bake works. Most gas ranges run the broiler on its own igniter and valve circuit.
  • Self-clean faults and a locked door. The door-latch motor or a thermal limit, often after a cycle that overheated.

06Range styles

Freestanding, slide-in and dual-fuel gas ranges

We service freestanding, slide-in and drop-in gas ranges, dual-fuel models with a gas cooktop over an electric oven, and commercial-style residential ranges. Dual-fuel is where the diagnostic question matters most: an electric-oven fault on a dual-fuel range still sits on an appliance with a live gas supply, so we handle it as gas work at the gas diagnostic.

If the fault is clearly in one half of the appliance, the detail is on gas cooktop repair and gas oven repair. For a separate wall oven, see wall oven repair; for a separate cooktop, cooktop repair; for every stove and oven type, our main stove repair in Ottawa page.

Brands we service include Samsung, LG, Whirlpool, GE, Café, Frigidaire, Maytag, KitchenAid, Bosch, Electrolux, Thermador, Wolf, Viking, Bertazzoni and Fisher & Paykel. Brand notes: Samsung, GE and Frigidaire.

07Combustion

Why gas range work is handled differently

An electric range fault is an electrical problem. A gas range fault is a combustion problem with an electrical trigger, and the consequences of getting it wrong are not the same. Gas work means leak-testing each joint that is opened, checking the flame pattern on the burners, making sure the oven safety valve closes fully when the call for heat ends, and confirming that combustion products aren’t spilling into the room.

That is the work the $129 + tax diagnostic pays for, and why gas work isn’t quoted at the electric rate. It also means there are jobs we decline: if the range has been fitted with incorrect orifices, or the gas connector is a type that is no longer permitted, we tell you what has to change and who has to do it rather than reassemble something unsafe.

08Service area

Gas range repair from Centretown to the suburbs

We cover central and east Ottawa, Kanata, Nepean, Barrhaven, Orléans, Stittsville and Riverside South, plus Gatineau, Hull and Aylmer, where gas visits are confirmed when you book. Gas ranges are common in older Centretown and Glebe kitchens and in newer builds with upgraded appliance packages. Give us the model number at booking so we can check parts availability for the likely igniter, sensor, spark module or valve. The full list is on our service areas page.

Costs and decisions: stove repair cost, oven repair cost and repair vs replace an oven.

09Rate card

Clear diagnostic pricing

One fee to find the fault. The repair itself is quoted in writing, and nothing proceeds until you approve it.

  • You approve a written quote before any repair work.
  • Repairs carry a 3-month warranty — ask for the written terms.
  • Travel charges may apply more than 30 km from downtown Ottawa.
Diagnostic visitFee

Residential diagnostic

Applied toward the approved repair

$89+ tax

Gas appliances

Gas ranges, ovens, cooktops and dryers

$129+ tax

Commercial equipment

Restaurants, property managers, landlords

$129+ tax

Sealed-system diagnostic

Refrigerant, compressor

$159+ tax

After-hours visit

Between 9 PM – 7 AM

+$100flat
  1. Diagnostic visit$89 + tax, residential. The technician finds the fault.
  2. Written quoteYou see the repair price and approve it first.
  3. RepairGo ahead and the $89 is applied toward the repair.

10Dispatch, step by step

How a visit works

Four stages, and you always know which one you’re in.

  1. Request sent · not yet booked

    Request

    Book online or call. Tell us the appliance, brand and what it’s doing.

    Next: we call or text you

  2. Appointment starts here

    Booking confirmed

    Confirm

    We call or text to confirm a time window. Your booking is confirmed only then.

    Your confirmed time window

  3. Fault found

    Diagnose

    The technician tests the appliance and explains the fault. $89 + tax residential.

    Written diagnostic report

  4. Quote approved

    Repair

    You approve the written quote first. Repairs carry a 3-month warranty.

    3-month repair warranty

A request is not an appointment. Your visit is booked once we confirm a time window with you by call or text.

13Coverage

Oven & range repair on both sides of the river

Two primary markets, one dispatch: Ottawa, Ontario and Gatineau, Quebec.

Stylised map of the Ottawa River with Gatineau neighbourhoods to the north and Ottawa neighbourhoods to the south, linked by a dispatch route across the river GATINEAU QUÉBEC OTTAWA ONTARIO OTTAWA RIVER RIVIÈRE DES OUTAOUAIS Aylmer Gatineau Masson-Angers Buckingham Kanata Stittsville Nepean Barrhaven Manotick South Keys Vanier Gloucester Orléans DOWNTOWN HULL Stylised map of Gatineau neighbourhoods north of the Ottawa River and Ottawa neighbourhoods south of it GATINEAU QUÉBEC OTTAWA ONTARIO OTTAWA RIVER Aylmer Gatineau Masson-Angers Buckingham Kanata Stittsville Nepean Barrhaven Manotick South Keys Vanier Gloucester Orléans DOWNTOWN HULL
Primary marketNeighbourhoodCross-river dispatch

Also serving

14Before you book

Questions, answered

Something else? Call and ask.

613-301-0016
How much does gas range repair cost in Ottawa?

Gas appliances carry a $129 + tax diagnostic. It covers the visit, a diagnosis of both the cooktop and oven sections, a leak test on any joint we open and a written repair quote before work starts; you approve the parts and labour price first.

Why is a gas range $129 when an electric one is $89?

Because gas work means certified handling, leak-testing each joint that is opened and checking combustion before the technician leaves. An electric or induction range is diagnosed at the standard $89 + tax residential rate.

I can smell gas near my range. What should I do?

Leave the home without operating switches or the appliance, and from outside call Enbridge Gas’s emergency line or 911 (Gazifère in Gatineau). Call us once the utility has made the appliance safe.

My oven igniter glows but the oven never heats. Is that the igniter?

Usually, yes. The igniter has to draw enough current to open the oven safety valve; one that glows but has lost its current draw never opens the valve, so the oven stays cold.

Do you work on dual-fuel ranges?

Yes. A dual-fuel range pairs a gas cooktop with an electric oven, and because it has a live gas supply it is handled as gas work at the $129 + tax diagnostic, even when the fault is on the electric side.

Can you come the same day?

When the schedule allows; we confirm a window of about three hours by call or text. See same-day appliance repair; visits between 9 PM and 7 AM carry the $100 after-hours fee (emergency appliance repair).

15Ready when you are

Book your gas range repair.

Ottawa and Gatineau. $89 + tax residential diagnostic, applied toward the approved repair. We call or text to confirm your time window.