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Stove and cooktop repair · Ottawa · Gatineau

Stove burner not working in Ottawa?

One burner dead while the others work? Causes for coil, glass-top, gas and induction cooktops, the safe checks to try first, and how we repair them.

Diagnostic$89+ tax

Residential diagnostic visit. The repair is quoted in writing before any work.Residential, electric. Gas appliances: $129 + tax.

Online requests are confirmed by call or text.

Illustration: a stainless freestanding range with a glass cooktop and an x-ray view into the oven. Six checkpoints are marked: control board, surface elements or burners, bake element or igniter, broil element, oven temperature sensor, and door hinges and gasket. 010205040306 CONTROL BOARDSURFACE UNITSTEMP SENSORBROIL ELEMENTBAKE ELEMENTDOOR HINGES Display, clockElements, burnersOven probeTop heatOr gas igniterGasket, seal

OttawaONGatineauQC

Written diagnostic report

Fault
Explained on site
Quote
Approved first
Warranty
3 months
  • Service areaOttawa
  • Diagnostic$89 + tax residential
  • LanguageEnglish & French
  • Warranty3 months on repairs

Short answer

A stove burner not working while the rest of the cooktop is fine usually means a fault isolated to that burner’s circuit: a failed coil or radiant element, a burned receptacle, or the infinite switch behind the knob. On gas cooktops it is often a clogged port, a wet igniter or a misaligned cap; on induction, unsuitable cookware or a failed power board. Most single-burner repairs are quick and affordable.

01Before you book

Safe checks first

Five minutes that sometimes save a visit, and always make it faster. Skip anything you are not comfortable doing.

  1. Swap the coilWith the range off at the breaker and the coils cool, move the dead coil into a working socket of the same size. If it heats there, the switch or receptacle is at fault; if not, the element is.
  2. Seat it firmlyA coil that isn’t pushed fully into its receptacle won’t heat. With the power off, unplug it and push it back in firmly.
  3. Gas: dry and centreAfter a spill, let the burner dry, set the cap flat and centred, and clear clogged ports with a straight pin rather than a toothpick, which can snap off inside.
  4. Induction: magnet testA fridge magnet should stick firmly to the base of the pan. If it doesn’t, the zone can’t detect the pan.
  5. Note codes and settingsWrite down any error code or flashing light, and which burner and settings are affected.

Stop using it if you notice

  • A smell of gas near the cooktop
  • Sparks, arcing or a burning smell at an element or socket
  • A burner stuck on high or one that won’t turn off
  • A cracked glass cooktop
  • The breaker trips when a burner is switched on

Turn the power off at the range’s breaker and don’t remove the cooktop or control panel. If you smell gas, go outside first, then call Enbridge Gas (Gazifère on the Gatineau side) or 911. Then call 613-301-0016.

02Common causes

Why one stove burner stops working

When a single burner quits while the rest of the cooktop works, the problem is usually isolated to that element’s circuit, which makes it a quick, affordable repair in most cases. The exact cause depends on whether you have an electric coil, glass-top radiant, gas or induction cooktop.

Electric coil burners

A coil element that won’t heat is often the element itself or the plug-in receptacle (terminal block) it connects to, which can burn out over time. Because coil elements simply unplug, a failed element or receptacle is quick to swap. A faulty infinite switch, the control behind the knob, can also stop a burner heating or leave it stuck on high.

Glass-top and radiant burners

On smooth-top ranges, a dead burner usually means a failed radiant element, a burned-out infinite switch or a control-board fault. If a burner cycles on and off oddly or won’t reach temperature, the switch or board is the likely culprit. See glass top stove repair.

Gas burners

A gas burner that clicks but won’t light often has a clogged burner port, a dirty or wet igniter or a misaligned burner cap. A burner that won’t click at all may have a failed spark igniter or switch. Never force a gas burner; if you smell gas, shut it off, leave the home and call Enbridge Gas from outside. Endless clicking has its own guide: gas stove igniter keeps clicking.

Induction zones

An induction burner that won’t heat may not be detecting your cookware (it needs magnetic, induction-compatible pans), or the zone’s power board or coil has failed. Error codes on the display help pinpoint the fault; see induction stove repair.

03Local service

Stove and cooktop repair across Ottawa and Gatineau

A working stove is an everyday essential. Our technicians fix cooktops and ranges from Kanata and Nepean in the west to Gloucester and Orléans in the east, south to Barrhaven, across central Ottawa, and on the Quebec side in Gatineau, Hull and Aylmer. Same-day visits are possible when the schedule allows, and the failed part is identified and the repair quoted in writing before any work begins.

An electric cooktop has the $89 + tax residential diagnostic; gas cooktops are $129 + tax. After 9 PM and before 7 AM, a flat $100 after-hours fee applies (see emergency appliance repair), and beyond about 30 km from downtown Ottawa travel charges may apply. B&M Canada Appliances has been fixing stoves across the National Capital Region since 1995.

04Repair or replace

Repair or replace a burner that won’t heat?

A single dead burner almost never justifies replacing a whole range. Elements, infinite switches, receptacles and igniters are affordable parts, and replacing one restores full use of your cooktop. If a control board or a wider fault makes repair less worthwhile, the technician will say so, but for most dead burners a repair is the right answer.

If your oven has also stopped heating, that is a separate and common issue: see oven not heating Ottawa. For typical prices, see stove repair cost in Ottawa, and for full-appliance service, the Ottawa stove repair service hub.

05Cooktops and brands

Every cooktop type and brand

Electric coil, glass and ceramic radiant, gas, dual-fuel and induction: we service every cooktop type, and regularly repair Samsung, LG, Whirlpool, KitchenAid, Frigidaire, GE, Bosch, Maytag and Kenmore ranges across the National Capital Region. Whatever you cook on, we confirm why the burner failed and fix that fault rather than guessing.

Brand-specific stove help: Samsung stove repair Ottawa, Frigidaire stove repair Ottawa and KitchenAid oven repair Ottawa. Standalone cooktops are covered on cooktop repair Ottawa, and Quebec-side kitchens by our appliance repair Gatineau team.

06The visit

Testing the burner, switch and receptacle

When we confirm your time window, we also note your cooktop type (electric coil, glass radiant, gas or induction), since each one fails through different parts. On site, the technician tests the failed burner’s element, infinite switch, wiring and receptacle, or the igniter and spark module on gas units, to isolate the exact fault, then puts the price in writing before any repair begins.

Many single-burner repairs are completed in one visit, and the repair carries a 3-month warranty on parts and labour.

07Burner care

Keeping cooktop burners reliable

A little care keeps your burners working. On coil and glass tops, wipe up spills and boil-overs once the surface is cool: food debris around an element or in a receptacle causes poor contact and burnout. On gas ranges, keep burner ports and caps clean and dry so they light evenly; a clogged port is the most common reason a gas burner clicks but won’t catch. For induction, use flat-bottomed, magnetic cookware so the zone detects the pan.

If a burner starts cycling oddly, won’t reach temperature or trips on and off, book early: switches and elements are affordable to replace before the fault spreads to the control board.

08Rate card

Clear diagnostic pricing

One fee to find the fault. The repair itself is quoted in writing, and nothing proceeds until you approve it.

  • You approve a written quote before any repair work.
  • Repairs carry a 3-month warranty — ask for the written terms.
  • Travel charges may apply more than 30 km from downtown Ottawa.
Diagnostic visitFee

Residential diagnostic

Visit and diagnosis; written quote before any repair

$89+ tax

Gas appliances

Gas ranges, ovens, cooktops and dryers

$129+ tax

Commercial equipment

Restaurants, property managers, landlords

$129+ tax

Sealed-system diagnostic

Refrigerant, compressor

$159+ tax

After-hours visit

Between 9 PM – 7 AM

+$100flat
  1. Diagnostic visit$89 + tax, residential. The technician finds the fault.
  2. Written quoteYou see the repair price and approve it first.
  3. RepairNothing is repaired until you approve the quote. Repairs carry a 3-month warranty.

09Dispatch, step by step

How a visit works

Four stages, and you always know which one you’re in.

  1. Request sent · not yet booked

    Request

    Book online or call. Tell us the appliance, brand and what it’s doing.

    Next: we call or text you

  2. Appointment starts here

    Booking confirmed

    Confirm

    We call or text to confirm a time window. Your booking is confirmed only then.

    Your confirmed time window

  3. Fault found

    Diagnose

    The technician tests the appliance and explains the fault. $89 + tax residential.

    Written diagnostic report

  4. Quote approved

    Repair

    You approve the written quote first. Repairs carry a 3-month warranty.

    3-month repair warranty

A request is not an appointment. Your visit is booked once we confirm a time window with you by call or text.

12Coverage

Oven & range repair on both sides of the river

Two primary markets, one dispatch: Ottawa, Ontario and Gatineau, Quebec.

Stylised map of the Ottawa River with Gatineau neighbourhoods to the north and Ottawa neighbourhoods to the south, linked by a dispatch route across the river GATINEAU QUÉBEC OTTAWA ONTARIO OTTAWA RIVER RIVIÈRE DES OUTAOUAIS Aylmer Gatineau Masson-Angers Buckingham Kanata Stittsville Nepean Barrhaven Manotick South Keys Vanier Gloucester Orléans DOWNTOWN HULL Stylised map of Gatineau neighbourhoods north of the Ottawa River and Ottawa neighbourhoods south of it GATINEAU QUÉBEC OTTAWA ONTARIO OTTAWA RIVER Aylmer Gatineau Masson-Angers Buckingham Kanata Stittsville Nepean Barrhaven Manotick South Keys Vanier Gloucester Orléans DOWNTOWN HULL
Primary marketNeighbourhoodCross-river dispatch

Also serving

13Before you book

Questions, answered

Something else? Call and ask.

613-301-0016
Why does only one burner on my stove not work?

When one burner quits while the others heat, the fault is usually isolated to that element’s circuit: a failed element, a burned-out receptacle on coil tops, or a faulty infinite switch behind the knob. A technician confirms which part has failed, and many of these repairs are finished in one visit when the part is common.

My gas burner clicks but won’t light. What’s wrong?

Typically a clogged burner port, a dirty or wet igniter or a misaligned burner cap; sometimes the spark igniter or switch has failed. We clean, test and replace as needed. If you smell gas, turn the burner off, leave the home and call Enbridge Gas from outside.

Is a dead burner worth repairing?

Almost always. Elements, switches, receptacles and igniters are affordable parts, and replacing one restores full use of the cooktop instead of replacing the whole range.

How soon can a technician come?

Same-day visits in Ottawa and Gatineau are possible when the schedule allows; booking early in the day helps. Your request is confirmed by call or text with an arrival window.

How much does the service call cost?

The residential diagnostic is $89 + tax, gas and commercial appliances are $129 + tax, and the repair is quoted in writing before any work starts. Repairs carry a 3-month warranty on parts and labour.

14Ready when you are

Book a stove or cooktop repair.

Ottawa and Gatineau. $89 + tax residential diagnostic; the repair is quoted in writing before any work. We call or text to confirm your time window.