Washer repair in Orléans

In a busy east-end family home, a dead washer turns into a mountain of laundry within days. We have repaired washers in Ottawa’s east end since 1995, from the high-efficiency front-loaders in newer Avalon and Cardinal Creek builds to the older top-load machines still working in Convent Glen and Orléans Village.

Orléans has a large francophone community, and our service is bilingual: you can book and hear the diagnosis in French or English.

A washer that does nothing, or quits halfway, has a short list of likely causes. A few are worth checking yourself first:

• Make sure the plug is in and the breaker or outlet hasn’t tripped.
• Look for a control-lock or child-lock symbol on the display; most models unlock by holding one button for a few seconds (see your manual).
• Check that a delay-start time isn’t set.
• Close the door or lid firmly; the cycle won’t begin until the lock confirms.

If none of that helps, the fault is usually a door lock or lid switch that never confirms, a water-level pressure sensor that misreads, a control board, or a motor that overheated and tripped its thermal protection partway through the cycle. The technician tests each in turn instead of swapping parts. Our washer won’t start guide explains them in more detail.

Water on the floor usually comes from a worn front-load door gasket, a cracked fill hose, a loose pump connection or a detergent drawer that overflows with too many suds. Where it pools is rarely where it starts, so the technician runs the washer and watches for the source rather than guessing.

A sour smell or a film on clean clothes is a front-loader problem first. Water left in the folds of the door gasket and in the detergent drawer lets mould and detergent residue build up. The technician cleans or replaces the gasket, clears the pump filter and drain path, and makes sure the drum empties and spins out properly. See washer leaking water for more on leaks.

A drum that stays full points to a clogged drain pump or filter, which catches coins and lint, a broken drive belt, or a failed lid switch or door lock that stops the drain-and-spin step. Banging, or a machine that walks across the floor on spin, comes from worn drum bearings, tired shock absorbers or a broken suspension rod. A high-efficiency washer that suddenly turns violent on spin needs attention before the drum damages itself.

You can request a visit online whenever it suits you, or call. We call or text to confirm a time window of about three hours, and only then is the request an appointment. Share the washer’s make and model; it helps the technician bring the right parts.

The technician works through the drain pump, belt, gasket, bearings, door or lid lock and control board, explains what failed and gives you a written quote. Go ahead, and the $89 + tax residential diagnostic is applied to the repair. A written diagnostic report follows, and repairs carry a 3-month warranty on parts and labour. Overnight visits, from 9 PM to 7 AM, add a $100 flat after-hours fee.

We cover Avalon, Fallingbrook, Chapel Hill, Queenswood Heights, Convent Glen, Cardinal Creek and Orléans Village, plus neighbouring Cumberland, Navan and Blackburn Hamlet. For other appliances, see Orléans appliance repair, or Orléans dryer repair, fridge repair, stove and oven repair and dishwasher repair.

We repair Samsung, LG, Whirlpool, Maytag, GE, Frigidaire, Bosch, Kenmore, Electrolux and Speed Queen washers, including stacked laundry centres; brand detail is on our citywide washing machine repair in Ottawa page.