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Gatineau · Outaouais · bilingual fridge repair

Fridge repair service in Gatineau

Fridge not cooling, ice maker stopped or water under the unit? We repair refrigerators of every brand and style across Gatineau, Hull, Aylmer and the Outaouais, in English or French.

Diagnostic$89+ tax

Applied toward the approved repair when you go ahead.Residential. Sealed-system diagnostic (refrigerant, compressor): $159 + tax.

Online requests are confirmed by call or text.

Illustration: a stainless French-door refrigerator with a cut-away freezer drawer. Six checkpoints are marked: control board, door gaskets, defrost system, water valve and ice maker, evaporator fan, and compressor. 020103060504 DOOR GASKETSCONTROL BOARDDEFROST SYSTEMCOMPRESSOREVAPORATOR FANWATER & ICE Seal + alignmentDisplay, sensorsHeater, drainSealed systemAirflowValve, ice maker

GatineauQCOttawaON

Written diagnostic report

Fault
Explained on site
Quote
Approved first
Warranty
3 months
  • Service areaGatineau
  • Diagnostic$89 + tax residential
  • LanguageEnglish & French
  • Warranty3 months on repairs

Short answer

B&M Canada Appliances provides fridge repair across Gatineau, Hull, Aylmer, Buckingham, Masson-Angers and the wider Outaouais. A fridge that warms up while the freezer stays cold usually has an evaporator-fan or defrost fault; water on the floor usually comes from a frozen defrost drain or a cracked drain pan. The residential service call is $89 + tax, applied toward the repair, and there is no travel charge in Gatineau, Hull or Aylmer.

01What is it doing?

Common refrigerator problems

Each guide explains what the symptom usually points to and what is safe to check yourself. Ready to book? Pick the symptom and it is filled in for you.

02Why B&M

What sets our Gatineau fridge service apart

  • Bilingual technicians: French and English, with full Outaouais coverage.
  • Same-day service when scheduling allows.
  • Transparent pricing: $89 + tax residential service call, $129 + tax commercial, applied toward the repair you approve.
  • One company on both sides of the river: our office is in Ottawa and our parts and appliance warehouse is in Gatineau, with the same rates and warranty.
  • Sealed-system work: compressor, condenser, evaporator and refrigerant faults on home fridges have a $159 + tax diagnostic, with the labour quoted by phone.
  • 3-month warranty on labour and parts installed, from a company serving Ottawa and Gatineau since 1995.

03Common problems

Why Gatineau fridges stop cooling, leak or frost up

Fridge not cooling (freezer fine, fresh-food warm)

A classic evaporator-fan or defrost-system failure: the freezer side is still making cold, but the air isn’t being moved into the fresh-food compartment. We test the evaporator fan, defrost heater, defrost thermostat and main control board on site. See fridge not cooling in Gatineau.

Ice maker stopped working

A frozen fill tube, a failed water inlet valve, a dead ice-maker module or a clogged dispenser line. These faults are common across Samsung Family Hub, LG ThinQ and KitchenAid built-in models.

Water leaking on the floor

A cracked drain pan, a frozen defrost drain line or a torn water-inlet hose. We pull the unit out, identify the source and resolve it in one visit when the part is on hand.

Compressor running constantly, loud or hot

A failing start relay, dirty condenser coils or a refrigerant leak. We test the electrical components first; if the sealed system is involved, you get a clear repair-or-replace recommendation based on the age of the unit.

Frost building up in the freezer

A door-gasket leak, a faulty defrost timer or a failed defrost heater. A paper test shows whether the gasket still seals: close the door on a sheet of paper, and if it slides out with no resistance, the gasket is worn. Gaskets and defrost parts are both common replacements.

Water dispenser dribbling or dead

A clogged water filter (the most common cause), a frozen tank or a burned-out dispenser switch. Filter replacement is a quick fix; switches are replaced on Samsung, LG and Whirlpool side-by-sides and other models.

04Brands and styles

Refrigerator brands and styles covered

Samsung, LG, Whirlpool, KitchenAid, Frigidaire, GE, GE Profile, Maytag, Bosch, Miele, Sub-Zero, Viking, Fisher & Paykel, Jenn-Air, Electrolux, Kenmore, Inglis and Amana. Side-by-side, French-door, top-mount, bottom-freezer, counter-depth, built-in column and compact bar fridges are all covered; for French-door detail, see French-door fridge repair.

Brand pages for Gatineau: Samsung, LG and Whirlpool fridge repair. On premium brands such as Sub-Zero, Miele, Viking and Thermador, parts may need to be ordered depending on the model, and we give you the timeline before any work.

05Costs and fees

Fridge repair pricing in Gatineau

The residential service call is $89 + tax and the commercial call $129 + tax, applied toward the repair if you go ahead. As a guide, most fridge repairs land between $180 and $480 plus parts, depending on whether it is a thermostat or relay swap, an evaporator fan or an ice-maker module. Sealed-system work on a home fridge is the exception: a $159 + tax diagnostic, with the labour quoted by phone.

The repair is quoted in writing and approved before work begins. Visits between 9 PM and 7 AM add a $100 flat fee on top of regular rates; addresses more than 30 km from downtown Ottawa may carry a travel charge; cancelling with less than 48 hours’ notice may cost up to $85. Typical prices by part: fridge repair cost in Gatineau.

06Food at risk

When a dead fridge can’t wait

If your fridge is fully dead and food is at risk, an after-hours visit between 9 PM and 7 AM carries a $100 flat fee on top of the regular service call. In the meantime, move perishables to a cooler with ice and keep the fridge door closed to preserve the residual cold. See emergency appliance repair for what counts as urgent.

07Service area

Fridge repair from Aylmer to L’Ange-Gardien

We cover every part of Gatineau, from Vieux-Hull, the Plateau and Limbour to Pointe-Gatineau and the city centre, including Hull, Aylmer, Masson-Angers and Buckingham, and the towns to the north and east: Chelsea, Cantley, Wakefield, La Pêche, Val-des-Monts and L’Ange-Gardien. Booking from outside this footprint? Ask us, and we will tell you honestly whether a travel charge applies.

Other appliances are on our appliance repair in Gatineau page; on the Ontario side, fridge repair in Ottawa. Replacing the fridge instead? See appliance installation in Gatineau or the fridge installation guide, including ice-maker water lines.

08Search terms

Fridge technician, refrigerator repair or réparation de frigo

Customers in Gatineau describe the same job in different words: fridge repair, refrigerator repair, a “fridge technician”, a “fridge mechanic”, a freezer that has stopped freezing, or, in French, réparation de réfrigérateur or réparation de frigo. Whatever you call it, it is the same bilingual technician, the same service-call rates and the same 3-month warranty in Hull, Aylmer, Buckingham and Masson-Angers.

En français : réparation de réfrigérateur à Gatineau, réfrigérateur qui ne refroidit pas, réfrigérateur qui fait du bruit and prix de réparation de réfrigérateur.

09Rate card

Clear diagnostic pricing

One fee to find the fault. The repair itself is quoted in writing, and nothing proceeds until you approve it.

  • You approve a written quote before any repair work.
  • Repairs carry a 3-month warranty — ask for the written terms.
  • Travel charges may apply more than 30 km from downtown Ottawa.
Diagnostic visitFee

Residential diagnostic

Applied toward the approved repair

$89+ tax

Sealed-system diagnostic

Refrigerant, compressor

$159+ tax

Commercial refrigeration

Reach-ins, walk-ins

$129+ tax

After-hours visit

Between 9 PM – 7 AM

+$100flat
  1. Diagnostic visit$89 + tax, residential. The technician finds the fault.
  2. Written quoteYou see the repair price and approve it first.
  3. RepairGo ahead and the $89 is applied toward the repair.

10Dispatch, step by step

How a visit works

Four stages, and you always know which one you’re in.

  1. Request sent · not yet booked

    Request

    Book online or call. Tell us the appliance, brand and what it’s doing.

    Next: we call or text you

  2. Appointment starts here

    Booking confirmed

    Confirm

    We call or text to confirm a time window. Your booking is confirmed only then.

    Your confirmed time window

  3. Fault found

    Diagnose

    The technician tests the appliance and explains the fault. $89 + tax residential.

    Written diagnostic report

  4. Quote approved

    Repair

    You approve the written quote first. Repairs carry a 3-month warranty.

    3-month repair warranty

A request is not an appointment. Your visit is booked once we confirm a time window with you by call or text.

13Coverage

Refrigerator repair on both sides of the river

Two primary markets, one dispatch: Ottawa, Ontario and Gatineau, Quebec.

Stylised map of the Ottawa River with Gatineau neighbourhoods to the north and Ottawa neighbourhoods to the south, linked by a dispatch route across the river GATINEAU QUÉBEC OTTAWA ONTARIO OTTAWA RIVER RIVIÈRE DES OUTAOUAIS Aylmer Gatineau Masson-Angers Buckingham Kanata Stittsville Nepean Barrhaven Manotick South Keys Vanier Gloucester Orléans DOWNTOWN HULL Stylised map of Gatineau neighbourhoods north of the Ottawa River and Ottawa neighbourhoods south of it GATINEAU QUÉBEC OTTAWA ONTARIO OTTAWA RIVER Aylmer Gatineau Masson-Angers Buckingham Kanata Stittsville Nepean Barrhaven Manotick South Keys Vanier Gloucester Orléans DOWNTOWN HULL
Primary marketNeighbourhoodCross-river dispatch

Also serving

14Before you book

Questions, answered

Something else? Call and ask.

613-301-0016
Do you really come the same day?

When scheduling allows, yes. We call or text to confirm a window of about three hours, and if same-day isn’t possible we tell you honestly and book the next available window instead.

How much will the repair cost?

Most fridge repairs land between $180 and $480 plus parts. The service call ($89 + tax residential, $129 + tax commercial) is applied toward the repair you approve; for compressor or refrigerant faults on a home fridge, the diagnostic is $159 + tax and the labour is quoted by phone.

My freezer is cold but the fridge is warm. What is wrong?

Cold air is made in the freezer and blown into the fridge. When the evaporator coil ices over (a defrost fault), the fan fails or the damper sticks, the fridge warms while the freezer stays frozen. It is usually a modest repair.

Do your technicians speak French?

Oui. Our Gatineau service is fully bilingual. Voir la page en français.

Do you service luxury brands like Sub-Zero and Miele in Gatineau?

Yes, including Viking and Thermador. Parts may need to be ordered depending on the model, and we confirm the timeline before the repair.

Is it worth repairing a fridge that is over ten years old?

For a relay, fan, defrost part, thermostat or gasket, usually yes. For a compressor or sealed-system leak on a fridge over ten, usually not. We give you the number first.

15Ready when you are

Book your Gatineau fridge repair.

Ottawa and Gatineau. $89 + tax residential diagnostic, applied toward the approved repair. We call or text to confirm your time window.