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Hull · Aylmer · Gatineau · bilingual service

Fridge not cooling in Gatineau?

Fridge running but warm, or freezer fine and only the fridge side warm? How to read the symptoms, what to check first and what the Gatineau visit covers.

Diagnostic$89+ tax

Applied toward the approved repair when you go ahead.Residential. Sealed-system diagnostic (refrigerant, compressor): $159 + tax.

Online requests are confirmed by call or text.

Illustration: a stainless French-door refrigerator with a cut-away freezer drawer. Six checkpoints are marked: control board, door gaskets, defrost system, water valve and ice maker, evaporator fan, and compressor. 020103060504 DOOR GASKETSCONTROL BOARDDEFROST SYSTEMCOMPRESSOREVAPORATOR FANWATER & ICE Seal + alignmentDisplay, sensorsHeater, drainSealed systemAirflowValve, ice maker

GatineauQCOttawaON

Written diagnostic report

Fault
Explained on site
Quote
Approved first
Warranty
3 months
  • Service areaGatineau
  • Diagnostic$89 + tax residential
  • LanguageEnglish & French
  • Warranty3 months on repairs

Short answer

A fridge that isn’t cooling in Gatineau usually has one of four problems: an evaporator iced over by a defrost fault, a failed evaporator fan or stuck damper, dirty condenser coils or a dead condenser fan, or a compressor that won’t start because of its start relay. Keep the doors closed, note whether the freezer is still cold and whether the compressor hums, then book a diagnosis.

01Before you book

Safe checks first

Five minutes that sometimes save a visit, and always make it faster. Skip anything you are not comfortable doing.

  1. Condenser coilsThey sit behind the bottom front grille or at the back. If they are furred with dust and pet hair, unplug the fridge and vacuum them; it sometimes recovers within a few hours.
  2. Freezer back wallA sheet of frost or ice on the back panel means a defrost fault. Unplugging for 24 hours with the doors open thaws it and confirms the diagnosis, but doesn’t repair it.
  3. Compressor soundListen at the back: a steady hum, silence, or a click every few minutes. Tell us which when you book.
  4. Door gasketShut a sheet of paper in the door at the top and side; if it slides out freely, warm air is getting in.
  5. After a power outageSome electronic fridges come back in demo or showroom mode, with the display lit and the compressor off. The manual gives the reset sequence.

Stop using it if you notice

  • Burning smell or a scorched outlet
  • Breaker trips each time the compressor tries to start
  • Oily residue or hissing at the tubing (refrigerant leak)
  • Water reaching the wiring or compressor area

Unplug it, keep the doors shut and contact us; sealed-system and electrical work isn’t a homeowner job. Then call 613-301-0016.

02Save the food

First: save the food, then diagnose

Keep the doors closed. A full freezer holds for about 48 hours shut, a half-full one about 24. Move anything valuable to a cooler with ice if the freezer is already soft. Then note two things for us: is the freezer cold and only the fridge warm, or are both warm? And can you hear the compressor humming at the back, or is it silent, or clicking every few minutes? Those two answers narrow the fault before the technician arrives.

03Read the symptoms

Which “not cooling” you have, and what it usually means

Freezer cold, fridge warm. The most common pattern by far, and usually the least expensive to fix. Cold air is made in the freezer and blown into the fridge by the evaporator fan through a damper. If the evaporator coil has iced into a solid block (a defrost heater, defrost thermostat or control failure), the airflow stops and the fridge side warms while the freezer stays frozen. A failed evaporator fan motor or a stuck damper produces the same symptom. Tell-tale signs: frost on the back wall of the freezer, and a fridge that improves for a day after being unplugged.

Both compartments warm, compressor running. The compressor runs but isn’t moving heat. Dirty condenser coils and a failed condenser fan are first to check; both make the compressor run hot and lose capacity. If the coils are clean and the fan turns, a low refrigerant charge or a restriction in the sealed system is likely. That is a bigger repair with its own diagnostic ($159 + tax), and the labour is quoted by phone.

Both warm, compressor silent or clicking. The compressor isn’t starting. Usually the start relay or overload on the side of the compressor (a small, inexpensive part), sometimes the control board that commands it. A compressor that hums and clicks off every few minutes is the classic relay symptom. Only if the relay tests good and the windings are open is the compressor itself the problem.

Warm only at the top, or only in a heat wave. A worn door gasket or a door that doesn’t close square lets warm air in; the fridge can’t keep up on a hot July afternoon in Gatineau and recovers overnight.

Temperature swings, food freezing in the fridge. A thermostat or thermistor reporting the wrong temperature, or a damper stuck open. See fridge freezing food.

Warm after a power outage. If the display is lit but the compressor still won’t start once the fridge is out of demo mode, the cause is usually a relay or the control board.

04The Gatineau visit

What the diagnostic covers in Gatineau

The technician measures both compartment temperatures, checks the compressor’s starting and running current, tests the start relay and overload, inspects and if needed cleans the condenser coils, and checks the condenser and evaporator fans. The freezer back panel comes off so the evaporator can be inspected for ice and the defrost heater, defrost thermostat and control tested, followed by the damper, the thermistors and the door gaskets. On models with an ice maker or water dispenser, the water valve and lines are checked at the same visit.

That sequence separates an inexpensive relay from a sealed-system job. You get the finding in plain language, in French or English, with a written quote before anything is replaced and a written diagnostic report afterwards.

05Up-front pricing

Up-front pricing for fridge repair in Gatineau

Diagnosis costs $89 + tax for a home ($129 + tax for a business), and that fee is credited to the repair if you approve it. Typical not-cooling repairs, parts and labour included:

  • Start relay or capacitor: typically $150–$280
  • Thermostat or temperature control: typically $150–$300
  • Evaporator or condenser fan motor: typically $200–$350
  • Defrost heater, defrost thermostat or control board: typically $200–$400
  • Door gasket: typically $200–$350

These are typical ranges, not quotes: the technician puts the actual price in writing before any work, and the full guide is on fridge repair cost in Gatineau. On a home fridge, compressor and refrigerant work is diagnosed separately at $159 + tax, and that labour is quoted by phone.

An after-hours visit (9 PM to 7 AM) adds a flat $100. There is no cross-river surcharge: Hull, Aylmer and central Gatineau are well inside our standard service area. Parts and labour carry a 3-month warranty.

06Brands and styles

Refrigerator brands and styles we fix in Gatineau

Samsung, LG, Whirlpool, Maytag, GE, Frigidaire, KitchenAid, Bosch, Electrolux, Kenmore, Amana, Inglis, Fisher & Paykel, Blomberg, Sub-Zero and Viking. Top-freezer, bottom-freezer, side-by-side, French-door, counter-depth and built-in refrigerators, plus stand-alone freezers. Brand pages for Gatineau: Samsung fridge repair in Gatineau, LG fridge repair in Gatineau and Whirlpool fridge repair in Gatineau. For a French-door unit, see French-door fridge repair; for an LG, see LG fridge not cooling. B&M Canada Appliances has been in business since 1995.

07Repair or replace

Repair or replace a fridge that will not cool?

A relay, fan, defrost part, thermostat or gasket on a fridge under twelve years old is a clear repair: a few hundred dollars against $1,500 to $3,000 for a replacement. A sealed-system leak or a failed compressor on a fridge more than ten years old is where a new fridge is often the better buy; the technician will tell you plainly which you have. The repair or replace a fridge guide sets out the decision by age and by fault. If you replace, appliance installation in Gatineau handles placement, levelling and the water line.

08Service area

Fridge repair in every sector of Gatineau

We cover all sectors of the City of Gatineau: Hull, Aylmer, the Plateau, Vieux-Hull, Pointe-Gatineau, Limbour, Touraine, Buckingham and Masson-Angers. Sector pages: appliance repair in Hull and appliance repair in Aylmer. The Gatineau fridge hub is fridge repair in Gatineau; the Ottawa equivalent of this page is fridge not cooling in Ottawa.

En français : réfrigérateur qui ne refroidit pas à Gatineau · réparation de réfrigérateur à Gatineau · prix de réparation de réfrigérateur.

Related problems: fridge making noise · fridge leaking water · ice maker not working · freezer not freezing · congélateur qui ne congèle pas.

09Rate card

Clear diagnostic pricing

One fee to find the fault. The repair itself is quoted in writing, and nothing proceeds until you approve it.

  • You approve a written quote before any repair work.
  • Repairs carry a 3-month warranty — ask for the written terms.
  • Travel charges may apply more than 30 km from downtown Ottawa.
Diagnostic visitFee

Residential diagnostic

Applied toward the approved repair

$89+ tax

Sealed-system diagnostic

Refrigerant, compressor

$159+ tax

Commercial refrigeration

Reach-ins, walk-ins

$129+ tax

After-hours visit

Between 9 PM – 7 AM

+$100flat
  1. Diagnostic visit$89 + tax, residential. The technician finds the fault.
  2. Written quoteYou see the repair price and approve it first.
  3. RepairGo ahead and the $89 is applied toward the repair.

10Dispatch, step by step

How a visit works

Four stages, and you always know which one you’re in.

  1. Request sent · not yet booked

    Request

    Book online or call. Tell us the appliance, brand and what it’s doing.

    Next: we call or text you

  2. Appointment starts here

    Booking confirmed

    Confirm

    We call or text to confirm a time window. Your booking is confirmed only then.

    Your confirmed time window

  3. Fault found

    Diagnose

    The technician tests the appliance and explains the fault. $89 + tax residential.

    Written diagnostic report

  4. Quote approved

    Repair

    You approve the written quote first. Repairs carry a 3-month warranty.

    3-month repair warranty

A request is not an appointment. Your visit is booked once we confirm a time window with you by call or text.

13Coverage

Refrigerator repair on both sides of the river

Two primary markets, one dispatch: Ottawa, Ontario and Gatineau, Quebec.

Stylised map of the Ottawa River with Gatineau neighbourhoods to the north and Ottawa neighbourhoods to the south, linked by a dispatch route across the river GATINEAU QUÉBEC OTTAWA ONTARIO OTTAWA RIVER RIVIÈRE DES OUTAOUAIS Aylmer Gatineau Masson-Angers Buckingham Kanata Stittsville Nepean Barrhaven Manotick South Keys Vanier Gloucester Orléans DOWNTOWN HULL Stylised map of Gatineau neighbourhoods north of the Ottawa River and Ottawa neighbourhoods south of it GATINEAU QUÉBEC OTTAWA ONTARIO OTTAWA RIVER Aylmer Gatineau Masson-Angers Buckingham Kanata Stittsville Nepean Barrhaven Manotick South Keys Vanier Gloucester Orléans DOWNTOWN HULL
Primary marketNeighbourhoodCross-river dispatch

Also serving

14Before you book

Questions, answered

Something else? Call and ask.

613-301-0016
Why is my freezer cold but my fridge warm?

Cold air is made in the freezer and blown into the fridge. If the evaporator coil has iced over (a defrost fault), the fan has failed or the damper is stuck, the fridge side warms while the freezer stays frozen. It is usually a modest repair.

How much does fridge repair cost in Gatineau?

A home diagnostic is $89 + tax ($129 + tax commercial) and goes toward the repair. Most not-cooling repairs then typically land between $150 and $450 for parts and labour; on a home fridge, compressor or refrigerant work has a $159 + tax diagnostic and is quoted by phone.

Should I unplug a fridge that is not cooling?

If the freezer back wall is iced over, unplugging it for 24 hours with the doors open thaws the coil and restores cooling for a while, which confirms a defrost fault. Otherwise leave it running and keep the doors closed until the technician arrives.

Do you come to Hull and Aylmer the same day?

Same-day visits are possible when the schedule allows. Send the request online or by phone and mention that the fridge is warm; we call or text back to confirm a window of about three hours.

Is it worth repairing a fridge that needs a compressor?

On a fridge under eight years old, often yes. On one over ten, usually not, because the repair can approach half the price of a new unit. The compressor diagnostic is $159 + tax, and the labour is quoted by phone before you decide.

Do you charge extra to come to Gatineau from Ottawa?

No. Hull, Aylmer and central Gatineau are inside our standard service area at the same $89 + tax residential rate; travel charges may apply only more than 30 km from downtown Ottawa.

15Ready when you are

Book your Gatineau fridge repair.

Ottawa and Gatineau. $89 + tax residential diagnostic, applied toward the approved repair. We call or text to confirm your time window.