Refrigerator leaks · Ottawa · Gatineau
Fridge leaking water in Ottawa?
Water under the crisper drawers or on the kitchen floor? The usual causes, what is safe to check yourself, and how a technician finds the source.
Diagnostic$89+ tax
Residential diagnostic visit. The repair is quoted in writing before any work.Residential. Sealed-system diagnostic (refrigerant, compressor): $159 + tax.
Online requests are confirmed by call or text.
- TSSA-certified gas work
- In business since 1995
- Factory-authorized repairs
- 5.0 on Google · 59 reviews (Oct 2026)
OttawaONGatineauQC
Written diagnostic report
- Fault
- Explained on site
- Quote
- Approved first
- Warranty
- 3 months
- Service areaOttawa
- Diagnostic$89 + tax residential
- LanguageEnglish & French
- Warranty3 months on repairs
Short answer
A fridge leaking water under the crisper drawers or onto the kitchen floor usually has a clogged defrost drain or a frozen or cracked water line, not a dead compressor, so it is often a quick, affordable fix. A faulty water inlet valve, an overflowing drain pan or a worn door gasket are the other common causes. Check the water filter and supply line, then book a visit if the leak continues.
01Before you book
Safe checks first
Five minutes that sometimes save a visit, and always make it faster. Skip anything you are not comfortable doing.
- Under the crisper drawersPull the drawers out. Water or ice on the floor of the fridge means the defrost drain at the back is blocked.
- Water filterA filter that was changed recently and not locked in fully can drip. Take it out and reseat it until it clicks.
- Supply line and valveOn fridges with a dispenser or ice maker, check the line behind the fridge for drips or kinks; close the shut-off valve if it is leaking.
- LevelA fridge should tilt very slightly back so meltwater runs to the drain. Adjust the front feet if it leans forward.
Stop using it if you notice
- Water around the outlet, plug or power cord
- Water still flowing after you close the supply valve
- Burning smell, sparking or a tripped breaker
- Water seeping under the flooring or into the ceiling below
Turn off that circuit’s breaker before you touch a wet plug, close the water valve and book a visit. Then call 613-301-0016.
02Common causes
Common causes of a fridge leaking water
- Clogged defrost drain. The most common cause: a frozen or food-clogged drain line backs up and overflows under the crisper drawers and onto the floor. We flush and clear it.
- Frozen or cracked water line. On fridges with a water or ice dispenser, the supply line can freeze, kink or split and drip behind the unit.
- Faulty water inlet valve. A worn inlet valve can weep water into the fridge or onto the floor even when no one is using the dispenser.
- Cracked or overflowing drain pan. The drain pan under the fridge can crack or overflow, leaving a puddle on the floor.
- Worn door gasket. A bad door seal lets warm, humid air in, causing condensation that pools inside and leaks out.
03The repair
How B&M fixes a leaking fridge
We pinpoint the exact source on the first visit (defrost drain, water line, inlet valve or drain pan), then clear or replace the faulty part. Inlet valves, drain components and water lines are common parts, so many fridge leaks are fixed in one visit, with a written quote before any work.
B&M has repaired refrigerators across Ottawa and Gatineau since 1995, with factory-authorized repairs and TSSA certification for gas work in Ontario.
04Ice and water
Leaks from the dispenser or ice maker
If water appears only after you use the dispenser, or drips from the freezer door, look at the inlet valve, the fill tube or the ice maker itself; our ice maker not working guide covers frozen fill tubes. Water on the freezer floor is covered under freezer leaking water.
05Rate card
Clear diagnostic pricing
One fee to find the fault. The repair itself is quoted in writing, and nothing proceeds until you approve it.
- You approve a written quote before any repair work.
- Repairs carry a 3-month warranty — ask for the written terms.
- Travel charges may apply more than 30 km from downtown Ottawa.
Residential diagnostic
Visit and diagnosis; written quote before any repair
Sealed-system diagnostic
Refrigerant, compressor
Commercial refrigeration
Reach-ins, walk-ins
After-hours visit
Between 9 PM – 7 AM
- Diagnostic visit$89 + tax, residential. The technician finds the fault.
- Written quoteYou see the repair price and approve it first.
- RepairNothing is repaired until you approve the quote. Repairs carry a 3-month warranty.
06Dispatch, step by step
How a visit works
Four stages, and you always know which one you’re in.
Request sent · not yet booked
Request
Book online or call. Tell us the appliance, brand and what it’s doing.
Next: we call or text you
- Appointment starts here
Booking confirmed
Confirm
We call or text to confirm a time window. Your booking is confirmed only then.
Your confirmed time window
Fault found
Diagnose
The technician tests the appliance and explains the fault. $89 + tax residential.
Written diagnostic report
Quote approved
Repair
You approve the written quote first. Repairs carry a 3-month warranty.
3-month repair warranty
A request is not an appointment. Your visit is booked once we confirm a time window with you by call or text.
08By area
Refrigerator repair near you
Local pages for the neighbourhoods we serve most, with what is specific to each.
09Coverage
Refrigerator repair on both sides of the river
Two primary markets, one dispatch: Ottawa, Ontario and Gatineau, Quebec.
Also serving
Why is my fridge leaking water onto the floor?
Most often a clogged defrost drain or a frozen or cracked water line. Both are common and usually an affordable repair rather than a major fault.
Can you fix a leaking fridge the same day?
Same-day visits are possible when the schedule allows. Inlet valves, drain parts and water lines are common parts, so many leaks are diagnosed and fixed in one visit across Ottawa and Gatineau.
How much does it cost to fix a fridge that is leaking?
The residential diagnostic is $89 + tax. The repair itself is quoted in writing before any work begins; see the fridge repair cost guide for what affects the price.
11Ready when you are
Book a fridge leak repair in Ottawa.
Ottawa and Gatineau. $89 + tax residential diagnostic; the repair is quoted in writing before any work. We call or text to confirm your time window.