Freezer leaks · Ottawa · Gatineau
Freezer leaking water in Ottawa?
Water inside the freezer or a puddle on the floor? Where freezer leaks usually start, what to check first, and how we trace and stop them.
Diagnostic$89+ tax
Residential diagnostic visit. The repair is quoted in writing before any work.Residential. Sealed-system diagnostic (refrigerant, compressor): $159 + tax.
Online requests are confirmed by call or text.
- TSSA-certified gas work
- In business since 1995
- Factory-authorized repairs
- 5.0 on Google · 59 reviews (Oct 2026)
OttawaONGatineauQC
Written diagnostic report
- Fault
- Explained on site
- Quote
- Approved first
- Warranty
- 3 months
- Service areaOttawa
- Diagnostic$89 + tax residential
- LanguageEnglish & French
- Warranty3 months on repairs
Short answer
Water from a freezer leaking inside or onto the floor is usually defrost meltwater that cannot drain: a frozen or food-clogged defrost drain, or a failing defrost system that lets ice build and then melt. A cracked drain pan, a worn door gasket or a split ice-maker water line can also leak. Mop up, check the drain plug and water line, and book a diagnosis if it recurs.
01Before you book
Safe checks first
Five minutes that sometimes save a visit, and always make it faster. Skip anything you are not comfortable doing.
- Where the water isWater on the inside floor points to the defrost drain; a puddle under the front usually means the drain pan or a water line.
- Chest freezer drain plugMany chest freezers have a drain plug near the bottom. Make sure it is pushed fully in and its cap is on.
- Ice-maker lineOn models with an ice maker, look behind the unit for drips at the water line. Close the shut-off valve if the line is wet.
- Door gasketRun a hand along the gasket for tears or flat spots; a poor seal lets in humid air that turns to frost, then water.
Stop using it if you notice
- Water around the outlet or power cord
- A water line still dripping after the valve is closed
- Burning smell or a tripped breaker
- Ice forming on the floor around the freezer
If water is near the outlet, switch the circuit off at the breaker before unplugging the freezer, then dry the area and book a visit. Then call 613-301-0016.
02Where it comes from
Common causes of a freezer leaking water
- Clogged defrost drain. The most common cause. Ice or bits of food plug the drain at the back of the compartment, and the meltwater from each defrost cycle spills over instead.
- Failing defrost system. A weak heater or faulty control lets ice build, then melt faster than the drain can take.
- Damaged drain pan. The pan under the unit, where meltwater evaporates, overflows or drips if it is cracked or knocked out of position.
- Worn door gasket. Humid air gets past the seal, condenses and drips.
- Ice-maker water line. On freezers with an ice maker, a split or loose line drips inside or behind the unit.
03The fix
How we stop a freezer leak
The technician finds the source (defrost drain, drain pan, gasket or water line), clears or replaces it and confirms the freezer stays dry. Drain parts are common, so one visit often covers it, and the price is in writing before work starts. In business since 1995, B&M fixes chest, upright and fridge-freezers across Ottawa and Gatineau; our repairs are factory-authorized, and our gas work in Ontario is TSSA-certified.
04Don’t wait
Why a leaking freezer is worth fixing soon
Standing water warps laminate and hardwood and can turn to ice on a cold garage floor. If the freezer is losing temperature too, see freezer not freezing; heavy ice on the walls is covered under freezer frost buildup.
05Rate card
Clear diagnostic pricing
One fee to find the fault. The repair itself is quoted in writing, and nothing proceeds until you approve it.
- You approve a written quote before any repair work.
- Repairs carry a 3-month warranty — ask for the written terms.
- Travel charges may apply more than 30 km from downtown Ottawa.
Residential diagnostic
Visit and diagnosis; written quote before any repair
Sealed-system diagnostic
Refrigerant, compressor
Commercial refrigeration
Reach-ins, walk-ins
After-hours visit
Between 9 PM – 7 AM
- Diagnostic visit$89 + tax, residential. The technician finds the fault.
- Written quoteYou see the repair price and approve it first.
- RepairNothing is repaired until you approve the quote. Repairs carry a 3-month warranty.
06Dispatch, step by step
How a visit works
Four stages, and you always know which one you’re in.
Request sent · not yet booked
Request
Book online or call. Tell us the appliance, brand and what it’s doing.
Next: we call or text you
- Appointment starts here
Booking confirmed
Confirm
We call or text to confirm a time window. Your booking is confirmed only then.
Your confirmed time window
Fault found
Diagnose
The technician tests the appliance and explains the fault. $89 + tax residential.
Written diagnostic report
Quote approved
Repair
You approve the written quote first. Repairs carry a 3-month warranty.
3-month repair warranty
A request is not an appointment. Your visit is booked once we confirm a time window with you by call or text.
08Coverage
Freezer repair on both sides of the river
Two primary markets, one dispatch: Ottawa, Ontario and Gatineau, Quebec.
Also serving
Why is there water in the bottom of my freezer?
Almost always a clogged defrost drain, so meltwater backs up instead of draining away. We clear it, or replace the failed defrost part.
Is a leaking freezer urgent?
It can damage floors and create ice hazards, so it is worth fixing promptly.
Do you service chest and upright freezers?
Yes: chest, upright and fridge-freezers across Ottawa and Gatineau.
10Ready when you are
Book a freezer leak repair.
Ottawa and Gatineau. $89 + tax residential diagnostic; the repair is quoted in writing before any work. We call or text to confirm your time window.