Electric stove repair · Ottawa · Gatineau
Stove burner stuck on high in Ottawa
When an electric burner stays on high whatever the knob says, or won’t switch off: why it happens, how to make it safe, and what the repair involves.
Diagnostic$89+ tax
Applied toward the approved repair when you go ahead.Residential, electric. Gas appliances: $129 + tax.
Online requests are confirmed by call or text.
- TSSA-certified gas work
- In business since 1995
- Factory-authorized repairs
- 5.0 on Google · 59 reviews (Oct 2026)
OttawaONGatineauQC
Written diagnostic report
- Fault
- Explained on site
- Quote
- Approved first
- Warranty
- 3 months
- Service areaOttawa
- Diagnostic$89 + tax residential
- LanguageEnglish & French
- Warranty3 months on repairs
Short answer
An electric stove burner stuck on high whatever the knob says, or one that won’t turn off at all, usually has a failed infinite switch (the control behind the knob), welded switch contacts or an element shorted at its receptacle. On electronically controlled ranges, a board fault can lock a burner on. Treat it as a safety issue: switch the range off at the breaker and book a repair instead of using it.
01Before you book
Safe checks first
Five minutes that sometimes save a visit, and always make it faster. Skip anything you are not comfortable doing.
- Breaker offTurn the range off at its two-pole breaker and keep it off until the repair; don’t rely on the knob.
- Which burner, which settingNote whether one burner or several are affected, and on which settings. One burner points to its switch; several point to the board or wiring.
- Knob and shaftWith the breaker off, pull the knob straight off and look for a cracked or stripped knob or shaft. Don’t remove the control panel.
- Model numberFind the model label (often on the oven door frame or in the storage drawer) and have it ready when you book.
Stop using it if you notice
- A burner glowing red on every setting, or after it is turned off
- Sparks or arcing where the element plugs in
- Melted, scorched or discoloured knobs or panel
- A hot outlet, or a breaker that trips
Keep the range off at the breaker, let it cool, and don’t open the control panel or touch the wiring. Then call 613-301-0016.
02Common causes
Why a stove burner gets stuck on high
- Failed infinite (burner) switch. The most common cause: a burned-out infinite switch sends full power regardless of the knob setting.
- Shorted heating element. An element shorted to the burner receptacle can stay on high.
- Welded switch contacts. Contacts inside the switch can weld closed, so the burner won’t turn off.
- Damaged knob or shaft. A stripped knob or shaft can fail to move the switch.
- Control board fault. On electronically controlled ranges, a board fault can lock a burner on.
03Safe repair
Fixing a burner that won’t turn down
We test the infinite switch, the element and its receptacle, and the knob, and replace the failed part so the burner adjusts from low to high and shuts off as it should. On glass-top and touch-control ranges the control board is tested too. B&M has been repairing stoves since 1995, with factory-authorized repairs and TSSA-certified technicians for gas ranges in Ontario.
Gas burner that won’t shut off? Turn the knob to off. If the flame keeps burning or you smell gas, leave the home and call Enbridge Gas or 911 from outside.
Burner dead instead of stuck on? See stove burner not working, or glass top stove repair for smooth-top ranges.
04Rate card
Clear diagnostic pricing
One fee to find the fault. The repair itself is quoted in writing, and nothing proceeds until you approve it.
- You approve a written quote before any repair work.
- Repairs carry a 3-month warranty — ask for the written terms.
- Travel charges may apply more than 30 km from downtown Ottawa.
Residential diagnostic
Applied toward the approved repair
Gas appliances
Gas ranges, ovens, cooktops and dryers
Commercial equipment
Restaurants, property managers, landlords
Sealed-system diagnostic
Refrigerant, compressor
After-hours visit
Between 9 PM – 7 AM
- Diagnostic visit$89 + tax, residential. The technician finds the fault.
- Written quoteYou see the repair price and approve it first.
- RepairGo ahead and the $89 is applied toward the repair.
05Dispatch, step by step
How a visit works
Four stages, and you always know which one you’re in.
Request sent · not yet booked
Request
Book online or call. Tell us the appliance, brand and what it’s doing.
Next: we call or text you
- Appointment starts here
Booking confirmed
Confirm
We call or text to confirm a time window. Your booking is confirmed only then.
Your confirmed time window
Fault found
Diagnose
The technician tests the appliance and explains the fault. $89 + tax residential.
Written diagnostic report
Quote approved
Repair
You approve the written quote first. Repairs carry a 3-month warranty.
3-month repair warranty
A request is not an appointment. Your visit is booked once we confirm a time window with you by call or text.
07By area
Oven & range repair near you
Local pages for the neighbourhoods we serve most, with what is specific to each.
08Coverage
Oven & range repair on both sides of the river
Two primary markets, one dispatch: Ottawa, Ontario and Gatineau, Quebec.
Also serving
My burner is stuck on high and will not turn down. Is it dangerous?
Yes, treat it as a safety issue: turn the range off at the breaker and book a repair. It is usually a failed infinite switch, a common fix.
Why will my burner not turn off?
Most often welded contacts in the burner switch or a shorted element. Both are repairable; we replace the faulty part.
Can you come out the same day?
Same-day visits are possible when the schedule allows. Keep the range off at the breaker until the technician arrives.
10Ready when you are
Book a stove repair in Ottawa.
Ottawa and Gatineau. $89 + tax residential diagnostic, applied toward the approved repair. We call or text to confirm your time window.