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Commercial Refrigerator Repair Ottawa — Same-Day Service for Restaurants & Retail
B&M Canada Appliances services commercial refrigeration across Ottawa, Gatineau, and the surrounding region — reach-in fridges, prep tables, merchandisers, beverage centres, and undercounter units. Same-day dispatch since 1995. Written warranty on parts and labour installed.
Commercial fridges we service
Reach-in fridges
Single, double, and triple-door upright commercial refrigerators. Solid or glass door.
Prep tables
Sandwich, pizza, and salad prep tables. Refrigerated rails, drawers, and well covers.
Merchandisers
Open-front grab-and-go cases, glass-door beverage merchandisers, dessert cases.
Undercounter units
Bar undercounter fridges, glass-rail coolers, beer cabinets.
Bottle / beverage centres
Beverage coolers, bottle wells, draft systems with refrigerated kegs.
Display cases
Deli cases, bakery cases, sushi cases, hot/cold combination cases.
Wine cabinets (commercial)
Restaurant cellar units, dual-zone cabinets, glass-door temperature-controlled storage.
Refrigerated chef bases
Equipment-stand fridges that double as cooking-line refrigeration.
Problems we troubleshoot
Not cooling
Compressor, evaporator fan, condenser fan, controls. Triage stock-loss priority first.
Running constantly
Dirty condenser, door gasket failure, controller miscalibration, refrigerant indication.
Frost / ice buildup
Defrost system, drain heater, controller, ice buildup on evaporator coil.
Door gasket failure
Compression-cut gaskets replaced — heated frames, magnetic seals, sweep replacement.
Loud noise
Fan motor bearings, compressor mounts, condenser shroud, vibration isolation.
Water on the floor
Condensate drain, drip pan overflow, evaporator drain line, P-trap heat trace.
Temperature alarms
Controller setpoints, sensor calibration, high-limit cutout, alarm board.
Lights / interior fixtures
LED retrofits, ballast replacement, low-voltage transformer.
How a commercial fridge service call works
1. Phone-first triage
Call (613) 301-0016 — we capture make/model, the symptom, and ask about stock-loss priority (which product to triage first, whether you can move stock to an adjacent unit). Most Ottawa-Gatineau calls booked before 1 PM get a same-day arrival window.
2. On-site diagnostic
Full diagnostic on the cabinet — compressor, evaporator and condenser fans, defrost system, door gasket, controller, drain line. Written quote separating parts cost, labour, and any sub-trade coordination (sealed-system refrigerant work).
3. Same-day fix when parts are stocked
30+ years across Ottawa-Gatineau means we know which fan motors, controllers, defrost heaters, door gaskets, and capacitors our local distributors stock for same-day pickup.
4. Documented service + warranty
Written documentation on the work performed (insurance, HACCP, chain-account audit friendly). Written warranty on parts and labour installed.
Commercial pricing: Service-call diagnostic $129 + tax. After-hours emergency dispatch (9 PM–7 AM) includes a $100 flat emergency fee on top of regular rates. Sealed-system refrigerant work (recovery, recharging, brazing closed-circuit lines) coordinated with licensed refrigeration trades — that portion is quoted separately. Jobs more than 30 km from downtown Ottawa may include km/travel fees, quoted up-front.
Commercial refrigeration brands we service
True
Beverage-Air
Turbo Air
Continental
Hoshizaki
Delfield
Norlake
Master-Bilt
Migali
Atosa
Arctic Air
Glastender
Perlick
Avantco
Maxx Cold
Foster
True Manufacturing
Habco
U-Line (Commercial)
Imbera
Industries we serve
Restaurants
Bars & pubs
Cafés & coffee shops
Hotels
Grocery & specialty retail
Butcher shops
Bakeries
Ice cream & gelato
Convenience stores
Catering & commissary
Banquet halls
Hospitals
Long-term care
Retirement residences
Schools & universities
Property managers
Service area
Downtown Ottawa
ByWard Market
Vanier
Westboro
Nepean
Kanata
Orleans
Barrhaven
Gloucester
Stittsville
Gatineau
Hull
Aylmer
Chelsea
Rockland
Embrun
Casselman
Carleton Place
Frequently asked questions
Can you respond same-day to a commercial fridge down call?
Most Ottawa-Gatineau calls booked before 1 PM get a same-day arrival window. Stock-loss triage is the first conversation we have on the call. After-hours emergency dispatch is available 9 PM–7 AM at a $100 flat emergency fee.
Do you handle sealed-system refrigerant work?
Cabinet troubleshooting, controls, evaporator and condenser fan work, defrost system, doors and gaskets, and drain line work are inside our license. Sealed-system work (refrigerant recovery, recharging, brazing closed-circuit lines, compressor replacement involving the sealed circuit) is coordinated with licensed refrigeration trades in our network. The split is on every quote.
Do you service all the common brands?
Yes — True, Beverage-Air, Turbo Air, Continental, Hoshizaki, Delfield, Norlake, Master-Bilt, Migali, Atosa, Arctic Air, and most other commercial brands sold in Canada.
What does a commercial fridge service call cost?
Commercial diagnostic service call is $129 + tax. Parts and labour are quoted in writing after the diagnostic. After-hours dispatch adds a $100 flat emergency fee.
Can you provide HACCP audit documentation?
Yes — written diagnostic, parts replaced, labour, technician name, time on-site, and warranty terms in a format friendly to HACCP, insurance, landlord-tenant, and corporate chain audits.
What’s the warranty?
Every completed repair carries a written warranty on parts and labour installed. Specifics depend on the part and are confirmed in writing before billable work begins.
Related commercial services
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