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Commercial Freezer Repair Ottawa — Same-Day Service to Protect Your Stock
B&M Canada Appliances is a TSSA-certified, factory-authorized commercial appliance repair specialist servicing commercial freezers across Ottawa, Gatineau, and the surrounding region — reach-in freezers, chest freezers, prep freezer drawers, display freezers, and ice-cream cabinets. Same-day dispatch since 1995. Written warranty on parts and labour installed.
Commercial freezers we service
Reach-in freezers
Single, double, and triple-door upright commercial freezers.
Chest freezers (commercial)
Solid-top and glass-top chest freezers for retail and storage.
Prep-table freezer drawers
Refrigerated/freezer drawers under prep tables for high-volume kitchens.
Display freezers
Glass-door merchandiser freezers for ice cream, frozen retail.
Ice-cream cabinets
Dipping cabinets, gelato cases, soft-serve freezer mix containers.
Blast chillers
Rapid-chill blast chillers and shock freezers — controls, evaporators, fans.
Undercounter freezers
Bar undercounter freezer units for high-volume bar service.
Problems we troubleshoot
Not freezing
Compressor, evaporator fan, condenser fan, controls. Stock-loss triage is first.
Frost / ice buildup on evaporator
Defrost timer, defrost heater, defrost termination switch, controller calibration.
Door gasket failure
Heated frames, magnetic seals, sweeps — replaced to spec.
Compressor running constantly
Dirty condenser, door not sealing, controller miscalibration, refrigerant indication.
Loud noise
Fan motor bearings, compressor mounts, condenser shroud, vibration isolation.
Condensate drain blockage
Drain heater, defrost drain line freeze-up, P-trap inspection.
Display / controller errors
Touch panel, alarm board, sensor calibration, communication faults.
Interior lighting
LED retrofits, ballast replacement, low-voltage transformer.
How a commercial freezer service call works
1. Phone-first triage with stock-loss priority
Call (613) 301-0016 — we ask about make/model, symptom, the stock at risk, and whether you can move product to an adjacent unit. Most Ottawa-Gatineau calls booked before 1 PM get a same-day arrival window.
2. Full diagnostic + written quote
Compressor, evaporator and condenser fans, defrost system, controller, door system, drain line. You receive a written quote separating parts cost, labour, and any sub-trade coordination.
3. Same-day fix when parts stocked
30+ years TSSA-certified, factory-authorized service means we know which fan motors, controllers, defrost heaters, and door gaskets our local distributors stock for same-day pickup.
4. Documented service + warranty
Written documentation (insurance, HACCP, chain-account audit friendly). Written warranty on parts and labour installed.
Commercial pricing: Service-call diagnostic $129 + tax. After-hours emergency dispatch (9 PM–7 AM) includes a $100 flat emergency fee on top of regular rates. Sealed-system refrigerant work coordinated with licensed refrigeration trades — quoted separately. Jobs more than 30 km from downtown Ottawa may include km/travel fees, quoted up-front.
Commercial freezer brands we service
True
Beverage-Air
Turbo Air
Continental
Hoshizaki
Delfield
Norlake
Master-Bilt
Migali
Atosa
Arctic Air
Glastender
Maxx Cold
Avantco
Foster
Habco
Excellence
Kelvinator (Commercial)
Industries we serve
Restaurants
Grocery & specialty retail
Butcher shops
Ice cream & gelato shops
Bakeries
Convenience stores
Catering & commissary
Hotels
Banquet halls
Bars & pubs
Cafeterias & food courts
Hospitals
Long-term care
Retirement residences
Schools & universities
Property managers
Service area
Downtown Ottawa
ByWard Market
Vanier
Westboro
Nepean
Kanata
Orleans
Barrhaven
Gloucester
Stittsville
Gatineau
Hull
Aylmer
Chelsea
Rockland
Embrun
Casselman
Carleton Place
Frequently asked questions
Can you respond same-day to a commercial freezer down call?
Most Ottawa-Gatineau calls booked before 1 PM get a same-day arrival window. Stock-loss triage is the first conversation. After-hours emergency dispatch is available 9 PM–7 AM at a $100 flat emergency fee.
Do you handle sealed-system refrigerant work?
Cabinet troubleshooting, controls, evaporator and condenser fan work, defrost system, doors, gaskets, and drain lines are inside our license. Sealed-system work (refrigerant recovery, recharging, brazing closed-circuit lines) is coordinated with licensed refrigeration trades in our network.
What brands do you service?
True, Beverage-Air, Turbo Air, Continental, Hoshizaki, Delfield, Norlake, Master-Bilt, Migali, Atosa, Arctic Air, and most commercial brands sold in Canada.
What does a commercial freezer service call cost?
Commercial diagnostic service call is $129 + tax. Parts and labour are quoted in writing after the diagnostic. After-hours dispatch adds a $100 flat emergency fee.
Can you provide HACCP audit documentation?
Yes — written diagnostic, parts replaced, labour, technician name, time on-site, and warranty terms in audit-friendly format.
What’s the warranty?
Every completed repair carries a written warranty on parts and labour installed. Specifics depend on the part and are confirmed in writing before billable work begins.
Related commercial services
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