Newmarket · York Region · freezers and ice makers
Freezer and ice maker repair in Newmarket, ON
Our Newmarket-based technician repairs upright, chest and fridge freezers and ice makers across town, from heavy frost to a garage freezer that stopped, with a written quote first.
Diagnostic$89+ tax
Residential diagnostic visit. The repair is quoted in writing before any work.York Region: residential, electric appliances only.
Online requests are confirmed by call or text.
- In business since 1995
- 5.0 on Google · 59 reviews (Oct 2026)
Written diagnostic report
- Fault
- Explained on site
- Quote
- Approved first
- Warranty
- 3 months
- Service areaNewmarket, York Region
- Diagnostic$89 + tax residential
- ScopeResidential, electric only
- Warranty3 months on repairs
Short answer
Freezer not keeping ice cream hard, heavy frost, a chest freezer in the garage that stopped, or an ice maker that quit? B&M Canada Appliances handles freezer repair across Newmarket, from upright, chest and fridge freezers to ice makers, with a technician based in town. The visit and diagnosis is $89 + tax and applies toward the repair if you go ahead, and you get a written quote before any work starts.
01What is it doing?
Common freezer problems
Each guide explains what the symptom usually points to and what is safe to check yourself. Ready to book? Pick the symptom and it is filled in for you.
Frost build-up
Leaking water
02Before you book
Safe checks first
Five minutes that sometimes save a visit, and always make it faster. Skip anything you are not comfortable doing.
- Check the powerMake sure the freezer is plugged in and the outlet works. A tripped GFCI outlet in a garage or basement is common.
- Check the lid or doorMake sure it closes fully and that food isn’t blocking the vents inside.
- Give the condenser roomPull the unit a few inches from the wall so the condenser can breathe.
- Check the ice maker supplyMake sure the ice maker is switched on and the water supply valve behind the fridge is open.
- Protect the foodMove frozen food to a cooler or another freezer while you wait, and keep the door closed.
Stop using it if you notice
- Burning smell or smoke from the back
- Scorched plug, cord or outlet
- Breaker or GFCI trips again right after a reset
- Water pooling around the plug or outlet
If you see any of these, stop using the freezer: unplug it only if the plug and the floor around it are dry, otherwise switch off its breaker, then move the food to a cooler and book a diagnosis. Then call 613-301-0016.
03Common faults
Freezer problems we fix in Newmarket
- Freezer not cold enough. A frosted evaporator from a defrost fault, a failed evaporator or condenser fan, a dirty condenser, or a start relay.
- Heavy frost or ice build-up. A defrost heater, sensor or control on frost-free freezers. On manual-defrost chest freezers, a door or lid seal that no longer closes tight.
- Freezer running all the time. Poor airflow, a dirty condenser, a worn gasket, or a sensor reading wrong.
- Water or ice under the freezer. A frozen defrost drain or a cracked drain pan.
- Ice maker not making ice. The ice maker module, the water inlet valve, a frozen fill tube, a closed supply valve or a clogged water filter.
- Ice maker leaking or overfilling. An inlet valve that doesn’t shut fully, or a fridge that isn’t level.
- Clicking or buzzing, no cooling. Often a start device clicking on a compressor that won’t run.
04Garage and basement
Garage and basement freezers
Chest and upright freezers in Newmarket garages and unheated spaces work hard in summer heat and can struggle in deep winter cold, because many models aren’t rated for very low temperatures. We’ll check whether the location is part of the problem and tell you if moving the freezer would help more than a repair.
Basement freezers have their own pattern. They are often on a GFCI or shared circuit, pushed tight against a wall and opened less often, so a failing seal or a frosted coil can go unnoticed until food starts to soften. Checking the temperature every week or two catches most problems early.
05Diagnosis
What the technician checks
The technician checks temperatures, fans and airflow, the defrost heater, sensor and control, the drain, the gaskets and hinges, and the start components and compressor operation. For ice makers, they also check water pressure, the inlet valve and the fill tube. You get the cause and a written price before any work.
Sealed-system work: refrigerant leaks and compressor replacement are regulated sealed-system repairs. If that’s the fault, we’ll explain it and give you your options, including whether a repair makes sense for the freezer’s age. Sealed-system work has its own diagnostic, and that labour is quoted by phone.
06Brands
Freezer brands we repair
We repair Frigidaire, Whirlpool, GE, Samsung, LG, Kenmore, Danby, Electrolux and other common brands, including the freezer section of top-freezer, bottom-freezer, side-by-side and French-door fridges. If your freezer is still under the manufacturer’s warranty, check with the manufacturer first, since that repair may be covered.
07Service area
Freezer repair near you in Newmarket
Our technician is based in Newmarket and covers the whole town, the L3X and L3Y postal codes, plus nearby Aurora, East Gwillimbury, Oak Ridges and the rest of York Region, as well as Bradford in neighbouring Simcoe County. Same-day visits happen when a window is open. Common freezer repair requests in Newmarket:
- Freezer not freezing
- Freezer frosting up
- Chest freezer repair
- Upright freezer repair
- Freezer running constantly or noisy
- Freezer door seal replacement
- Ice maker not making ice
Fridge-side problems, such as a warm fresh-food section, are covered on fridge repair in Newmarket. In Aurora, see fridge and freezer repair in Aurora. Our York Region service is residential only, so commercial freezers and walk-ins aren’t included.
08Booking
How booking works
- Send a service request with your Newmarket postal code, the appliance, brand, model number and symptoms.
- We call or text to confirm a time window of about three hours. Your request isn’t an appointment until we confirm it.
- The technician diagnoses the problem and gives you a written quote.
- If you approve, we repair it on the spot or book a return visit for parts. You get a written diagnostic report, and the repair has a 3-month warranty on parts and labour; ask for the written terms.
York Region visits are booked during regular service hours; we don’t take overnight emergency calls there. If a freezer stops in the evening, keep it closed, send a request and we’ll confirm the first open window.
09Rate card
Clear diagnostic pricing
One fee to find the fault. The repair itself is quoted in writing, and nothing proceeds until you approve it.
- You approve a written quote before any repair work.
- Repairs carry a 3-month warranty — ask for the written terms.
- York Region: residential, electric appliances only.
Residential diagnostic
Visit and diagnosis; written quote before any repair
After-hours visit
Between 9 PM – 7 AM
- Diagnostic visit$89 + tax, residential. The technician finds the fault.
- Written quoteYou see the repair price and approve it first.
- RepairNothing is repaired until you approve the quote. Repairs carry a 3-month warranty.
10Dispatch, step by step
How a visit works
Four stages, and you always know which one you’re in.
Request sent · not yet booked
Request
Book online or call. Tell us the appliance, brand and what it’s doing.
Next: we call or text you
- Appointment starts here
Booking confirmed
Confirm
We call or text to confirm a time window. Your booking is confirmed only then.
Your confirmed time window
Fault found
Diagnose
The technician tests the appliance and explains the fault. $89 + tax residential.
Written diagnostic report
Quote approved
Repair
You approve the written quote first. Repairs carry a 3-month warranty.
3-month repair warranty
A request is not an appointment. Your visit is booked once we confirm a time window with you by call or text.
12Coverage
Also near Newmarket
How long will food last if my freezer stops?
A full freezer that stays closed can keep food frozen for about two days, and a half-full one for about one day. Keep the door shut and move food to a cooler if the wait will be longer.
How much does freezer repair cost in Newmarket?
The visit and diagnosis is $89 + tax and applies toward the repair if you go ahead. You get a written quote before any work starts.
Do you repair chest freezers in Newmarket?
Yes. We repair chest and upright freezers and the freezer section of refrigerators, including thermostats, defrost parts, fans, door seals and start relays. If the fault is in the sealed refrigerant system, we’ll explain what that involves before any work.
Why did my ice maker stop working?
Common causes are a closed supply valve, a clogged water filter, a frozen fill tube, a failed inlet valve or the ice maker module. The technician tests each before quoting.
Can you come the same day?
Same-day visits happen when the schedule has room. Newmarket is where our York Region technician is based; send your request early in the day and we’ll confirm the first open window by call or text.
Is there a freezer repair service near me in Newmarket?
Yes. Our York Region technician is based in Newmarket and handles freezer repair across Newmarket and nearby towns like Aurora, East Gwillimbury and Bradford. Book online and we’ll confirm your window by call or text.
14Ready when you are
Book freezer repair in Newmarket.
York Region: residential, electric appliances. $89 + tax diagnostic; the repair is quoted in writing before any work. We call or text to confirm your time window.