Ice maker not working in Ottawa?

A broken ice maker is a nuisance, especially in an Ottawa summer.

• Ice maker switched off. Check the settings: the arm may be raised (off position) or the ice maker turned off in the menu.
• Failed water inlet valve. No water reaches the ice maker tray; you hear clicking but get no ice.
• Frozen fill tube. The narrow water tube has frozen solid. It needs thawing and a fix for the root cause.
• Faulty ice maker module. The mechanical cycle stops working and the module needs replacing.
• LG in-door ice maker freezing over. A known issue on some LG French-door models; some have had extended LG warranty coverage.
• Samsung ice maker clumping or stopping. A documented issue on some Samsung French-door models, linked to temperature swings in the ice compartment.

If the ice still doesn’t come back after the basic checks, the technician works through the system in order, from where the water enters to where the ice leaves: the water inlet valve, the fill tube, the ice maker module, then the auger motor that pushes ice to the chute. We repair ice makers in French-door, side-by-side and bottom-freezer refrigerators, whether the unit sits in the freezer or in the fresh-food door.

Small or hollow cubes

Thin, small or hollow cubes mean the mould is getting less water than it needs. A fresh filter and a fully open shut-off valve fix many cases. If they don’t, the cause is usually low pressure in the supply line, a partly blocked screen inside the inlet valve, or a valve that no longer opens fully; the technician checks the flow at the valve to tell which.

Ice not dispensing

When the bin holds ice but none drops into the glass, look for cubes fused into a clump in the bin or the chute; ice that thawed during a power outage and refroze is a common cause. If the path is clear, the fault is usually the auger motor, the flap at the bottom of the chute that no longer opens, or the switch behind the paddle.

The water dispenser shares its supply line with the ice maker, so the causes overlap. Fridges with both usually have one inlet valve with a separate coil for each, which is why water can stop while ice still comes, or the other way around.

• Water filter. Clogged, past its change date or not fully locked in after a change. After fitting a new one, run a few litres through to push out the trapped air.
• Frozen line in the door. Water stops at the door while ice may still drop. The technician thaws the tube, then checks the temperature setting and the door seal so it doesn’t freeze again.
• Water inlet valve. The dispenser coil can fail on its own, so a working ice maker doesn’t rule out the valve.
• Dispenser switch and door wiring. If pressing the paddle gives no sound at all, the switch or the wires that run through the door hinge are next.

The cost of an ice maker repair in Ottawa depends mostly on the part: a water inlet valve is usually a smaller job than a complete ice maker assembly. LG and Samsung ice makers often need model-specific parts, so we confirm the part for your model before pricing the repair. The diagnostic is $89 + tax, and you get a written quote before any work.

Give us the model number (on a label inside the fresh-food compartment), where the ice maker sits, and what you see: no ice, small or hollow cubes, a block in the bin, or a dispenser that gives no ice or water.