Question 1

Do you offer same-day appliance repair in Ottawa?

Accepted Answer

Yes. Same-day appointments are often available in Ottawa, Gatineau, Kanata, Nepean, Barrhaven, Orleans, Hull and Aylmer when scheduling allows. Our dispatch team answers 24/7 at (613) 301-0016.

Question 2

What is included in the $89 service call?

Accepted Answer

The $89 service call covers travel to your home and a full in-home diagnosis by a TSSA-certified technician. If you approve the repair, the $89 is applied toward the job â you only pay for parts and labour on top.

Question 3

What appliances do you repair?

Accepted Answer

We repair refrigerators, freezers, washing machines, dryers, dishwashers, ovens, stoves, cooktops, built-in microwaves and range hoods. Both freestanding and built-in units are serviced.

Question 4

What brands do you service?

Accepted Answer

We are factory-authorized and service every major brand sold in Canada, including Samsung, LG, Whirlpool, Maytag, GE, Frigidaire, KitchenAid, Bosch, Electrolux, Kenmore, Miele, Sub-Zero, Wolf and Viking.

Question 5

Do you repair appliances in Gatineau and the Quebec side?

Accepted Answer

Yes. B&M Canada Appliances covers the full NCR: Ottawa (including Nepean, Kanata, Barrhaven, Orleans, Gloucester, Stittsville and South Keys) and Gatineau (including Hull and Aylmer).

Question 6

How much does a typical appliance repair cost in Ottawa?

Accepted Answer

Most repairs fall between $180 and $550 including parts and labour. Common jobs â dishwasher drain pump, dryer thermal fuse, washer door lock, fridge start relay â land in the $200â$350 range. We give a firm quote before starting any work.

Question 7

Is it worth repairing an older appliance or should I replace it?

Accepted Answer

As a rule of thumb, if the repair costs less than 50% of replacement and the appliance is under 10 years old, repair is the better call. Our technician will tell you honestly if it is not worth fixing.

Question 8

Why is my refrigerator not cooling but the lights work?

Accepted Answer

The three most common causes are: a failed evaporator fan motor, a defrost system fault (heater, thermostat or bimetal), or a stuck start relay on the compressor. All three are fixable same-day in most cases.

Question 9

Why won't my dishwasher drain?

Accepted Answer

Usually a clogged drain pump or drain hose, or a failed drain pump motor. Codes like E24, E01 or F7 on Bosch, LG, Samsung and Whirlpool machines almost always point to drainage. Same-day fix in ~80% of visits.

Question 10

What does error code UE or LE mean on my washer?

Accepted Answer

UE is an unbalanced-load error â usually caused by a failed shock absorber, worn suspension rods, or a broken hall sensor on LG and Samsung front loaders. LE indicates a locked motor and usually means the stator or rotor needs replacement.

Question 11

Why is my dryer squealing or squeaking?

Accepted Answer

A loud squeal almost always means a worn drum roller, idler pulley or drive belt. Left alone it can snap the belt and strand clothes mid-cycle. Typical repair is $220â$320 all-in.

Question 12

Why is my dryer taking too long or not heating?

Accepted Answer

Electric dryers: a blown thermal fuse, failed heating element or tripped high-limit thermostat. Gas dryers: igniter, flame sensor or gas valve coils. We are TSSA-certified for gas dryers in Ontario.

Question 13

Why won't my oven heat up or hold temperature?

Accepted Answer

Most commonly a failed bake or broil element, a bad oven sensor, or a faulty control board. Gas ovens add igniter and safety-valve failures. We carry the common parts for Samsung, LG, Whirlpool, GE and Frigidaire on the truck.

Question 14

Do you warranty your repairs?

Accepted Answer

Yes. Every repair is backed by a written parts-and-labour warranty. Duration depends on the part, and is confirmed on your invoice.

Question 15

Are your technicians licensed and insured?

Accepted Answer

Yes. B&M Canada Appliances has been in business since 1995. We are TSSA-certified for gas appliances, factory-authorized by the leading manufacturers, fully insured, and BBB-accredited.

Question 16

Do I need to be home during the repair?

Accepted Answer

An adult (18+) must be on-site to approve the quote and sign off on the repair. The visit typically takes 45â90 minutes for a diagnosis plus repair.

Question 17

How do I book a repair?

Accepted Answer

Call or text our 24/7 dispatch line at (613) 301-0016, or book online at bmcanadaappliances.ca. Have the brand, model number and a short description of the issue ready â it speeds up parts staging.

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